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Super laggy, Constant spinning wheel, Scrubby zoom not working despite being on.

Community Beginner ,
May 24, 2024 May 24, 2024

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My file details:

The file itself is 83.9mg. It is a single packaging file for the wrapper of a 2 pack mylar bag of pre-rolls. Very simple, no crazy 3d renderings or anything that is overly complex. The background pattern was made up of a bunch of blends- which I read somewhere could cause lag. So, I rasterized the background and saved a seperate editable file to make color changes in the future. Other than that, I had two diamond vector images that could be the only other elemnt even close to being complex, so I rasterized those as well. Other than those two elements, the rest of the design is made up of text and shapes, very simple. 

 

My document raster effect settings are set to 72dpi. With that being said, my file is still running incredibly slow. No matter what action I try to make I instantly get a spinning wheel and it takes minutes to load. Is there any other solution to help this file run smoother? I am shocked that its not even that complex of a file and its having these major lag issues, making the design process very painful as this is one of 6 that need to be created for this specific product. Any information is much appreciated. 

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Community Expert ,
May 24, 2024 May 24, 2024

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Do you see lag issues with other layouts with file sizes that large? What are your computer's hardware specs (amount of RAM, type of graphics board, CPU, etc)?

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Adobe Employee ,
May 24, 2024 May 24, 2024

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Hello @angelaabrookee,

I'm sorry to hear about your experience. Would you mind trying the suggestions in this help article (https://adobe.ly/3R3qZuT) and letting us know if they help?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
May 29, 2024 May 29, 2024

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I have tried those solutions with no help 😞 I have worked on files much much larger than this current file with no issues. My computer specs are below 

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Community Beginner ,
May 29, 2024 May 29, 2024

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Additional CPU and Memory information attached below 

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Community Beginner ,
May 29, 2024 May 29, 2024

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Further update: I found that when trying to move any element within the file my CPU usage goes up to 99% for Illustrator, which is casing the serious lag issue. I did find a community forum with someone experience the same issue with an even smaller illustrator file- the solution being using the "Adobe Creative Cloud Cleaner Tool". However this is the warning it gives you before installing this tool:

 

"The Adobe Creative Cloud Cleaner tool is intended for advanced computer users and can fix many common problems (such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers)."

 

With that being said, I am far from an advanced computer user. My computer skills are most definitely above average but even with that I don't feel confident going through the required steps to properly use this tool and not cause any further issues. In the forum people stated that it did help resolve their high CPU usage issue, however the tool is too advance. Anything else I can try?

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Community Expert ,
May 29, 2024 May 29, 2024

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32GB of RAM should be enough to handle lots of different tasks in Illustrator. If you've had no performance issues with other documents of similar sizes and/or complexity then that might point to a specific element (or elements) inside that one particular document.

The CC Cleaner tool is pretty useful to removing any corrupted application files. It's a significant step beyond simply resetting the Illustrator Preferences file.

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