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Switch to Hand tool keyboard shortcut stopped working, why?

Explorer ,
Apr 11, 2019 Apr 11, 2019

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These 3 keyboard shortcuts have stopped working in Illustrator version 32.0.3 for macOS

ShortcutmacOS key combinations
Switch to Hand tool (when not in text-edit mode)Spacebar
Switch to Zoom tool in magnify modeSpacebar + Command
Switch to Zoom tool in reduce modeSpacebar + Command + Option

Without these shortcuts, my production time has increased tremendously. You can't be a power user without these key commands.

Why have they been removed?

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correct answers 1 Correct answer

Community Expert , Apr 11, 2019 Apr 11, 2019

Try and close your browser.

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Community Expert ,
Apr 11, 2019 Apr 11, 2019

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Try and close your browser.

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New Here ,
Dec 12, 2023 Dec 12, 2023

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This did not work for me on a MAC.

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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LATEST

If it's not the browser, then probably another one from the list:

 

  • WebRoot
  • Apple Terminal
  • Word, Excel, Powerpoint
  • »Enable Full Keyboard« in Settings > Accessibility > Keyboard on Mac OS
  • Apple Mail, Outlook
  • Spacebar is used as a shortcut by the system
  • Chrome, Internet Explorer, Safari
  • Wacom Desktop Center, Wacom settings
  • Windows Touch Pad problem
  • LastPass, Bitwarden (password managers)
  • The VPN

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Advocate ,
Apr 11, 2019 Apr 11, 2019

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Hi

Reset preferences

https://helpx.adobe.com/illustrator/using/setting-preferences.html

Let me know if that helps

E

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Explorer ,
Apr 12, 2019 Apr 12, 2019

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This did the job! Thank you.

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Explorer ,
Apr 12, 2019 Apr 12, 2019

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That did it! I closed Illustrator, and logged off my account. This morning, I logged on, launched Illustrator, and the keyboard shortcuts work.

Thank you for the quick response.

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New Here ,
Oct 01, 2021 Oct 01, 2021

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I noticed the exact same problem with Mac Illustrator 2021 and Photoshop. Simply resetting the prefs from the Preferences > General dialog didn't work. I finally understood that I needed to log out of my Adobe account on this page in my browser. I then chose Reset Preferences from the Preferences > General dialog but switched to my brower and logged out of my Adobe account on the page. I then proceeded in Illustrator 21 in going ahead with the prefs reset and that  solved the issue. I know not why.

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