Switch to Hand tool keyboard shortcut stopped working, why?

[krousen56]

These 3 keyboard shortcuts have stopped working in Illustrator version 32.0.3 for macOS

Shortcut	macOS key combinations
Switch to Hand tool (when not in text-edit mode)	Spacebar
Switch to Zoom tool in magnify mode	Spacebar + Command
Switch to Zoom tool in reduce mode	Spacebar + Command + Option

Without these shortcuts, my production time has increased tremendously. You can't be a power user without these key commands.

Why have they been removed?

[Monika Gause · Accepted solution]

Try and close your browser.

[Wayne Clark]

This did not work for me on a MAC.

[Monika Gause]

If it's not the browser, then probably another one from the list:

• WebRoot
• Apple Terminal
• Word, Excel, Powerpoint
• »Enable Full Keyboard« in Settings > Accessibility > Keyboard on Mac OS
• Apple Mail, Outlook
• Spacebar is used as a shortcut by the system
• Chrome, Internet Explorer, Safari
• Wacom Desktop Center, Wacom settings
• Windows Touch Pad problem
• LastPass, Bitwarden (password managers)
• The VPN

[Eugenio.NYC]

Hi

Reset preferences

https://helpx.adobe.com/illustrator/using/setting-preferences.html

Let me know if that helps

E

[krousen56]

This did the job! Thank you.

[krousen56]

That did it! I closed Illustrator, and logged off my account. This morning, I logged on, launched Illustrator, and the keyboard shortcuts work.

Thank you for the quick response.

[John_Dwight]

I noticed the exact same problem with Mac Illustrator 2021 and Photoshop. Simply resetting the prefs from the Preferences > General dialog didn't work. I finally understood that I needed to log out of my Adobe account on this page in my browser. I then chose Reset Preferences from the Preferences > General dialog but switched to my brower and logged out of my Adobe account on the page. I then proceeded in Illustrator 21 in going ahead with the prefs reset and that  solved the issue. I know not why.