Task bar locking up

[default8xlvim38oe73]

Everytime I use Illustrator 2024, the top task bar locks up.  Everything else works fine and this has only been happening since the 24 update.  uninstalled/re-installed etc.  No luck

[Monika Gause]

The top task bar? Are you referring to the control panel?

Could you please describe more specific?

[default8xlvim38oe73]

Not sure the exact title, the one that has edit, view, object etc.

[Monika Gause]

So you are referring to the menu bar.

Please tell us your system and the exact version number (you find that in About Illustrator)

What exactly is happening?

With a certain file?

[default8xlvim38oe73]

Also Im referring to the top bar that has edit, object, view, window etc.

[Anubhav M]

Hello @default8xlvim38oe73,

Sorry to hear about your experience. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Also, try running Illustrator under Safe Mode (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav