Tengo un error que no me permite abrir Illustrator

[promotion_spa]

Adobe Illustrator no ha podido identificar el motivo del bloqueo.
¿Quiere volver a abrir Illustrator?

Lo he desinstalado e incluso instale varias versiones anteriores, no logra abrir.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Monika Gause]

Do you have any Adobe beta apps installed? Particularly video?

[Anubhav M]

Hello @promotion_spa,

We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps as Monika suggested to check if they help:

- Close all Adobe applications
- Uninstall/Update any installed Beta apps from Creative Cloud (https://adobe.ly/3SHYhAE)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3SFineM), reinstalling it, and sharing your observations.

Looking forward to hearing from you.

Thanks,
Anubhav