Text corruption ?

New Here ,
Sep 03, 2022 Sep 03, 2022

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Hello, this box is popping when i try to open my last file, after that, my work is copletely white, however i can still see my work on the previsualisation, do you have any idea please ?

Quentin259457545ho8_0-1662224182967.png

Quentin259457545ho8_1-1662224297914.png

 

 

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Bug , Import and export

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correct answers 2 Correct answers

Community Expert , Sep 03, 2022 Sep 03, 2022

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Adobe Employee , Sep 26, 2022 Sep 26, 2022

Hi @Qtndm,

 

Sorry for the delayed response. As Monika suggested, did you try downloading or copying the file from the network drive/ folder to the Desktop? This generally happens when the file has gotten corrupted or opened directly from a network drive/ folder. If the file size on the disk is  < 1 MB, then it is corrupted and can't be recovered. If not, please share the file with us here or via DM, and we will try to recover it.

 

Kindly update the discussion if you still need assistance with

...

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Community Expert ,
Sep 03, 2022 Sep 03, 2022

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Where is that file saved?

If on a network, try and copy it from the network drive to your local harddrive and then open.

 

 

Also: does it open in Acrobat? If so, you can create a new file in Illustrator and then place (embed) this file. This won't give you fully editable objects, but at least you don't need to recreate everything.

 

For the future: turn off "Save in background " in the preferences.

Make backups of your files. Lots of backups.

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New Here ,
Sep 03, 2022 Sep 03, 2022

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Thank you for your answer... thie file doesn't want to open with acrobat... I don't know if there is an other option...

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Community Expert ,
Sep 03, 2022 Sep 03, 2022

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Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

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Hi @Qtndm,

 

Sorry for the delayed response. As Monika suggested, did you try downloading or copying the file from the network drive/ folder to the Desktop? This generally happens when the file has gotten corrupted or opened directly from a network drive/ folder. If the file size on the disk is  < 1 MB, then it is corrupted and can't be recovered. If not, please share the file with us here or via DM, and we will try to recover it.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,
Anshul Saini

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