Text just disappeared

New Here ,
Jul 27, 2022 Jul 27, 2022

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This morning I'd updated my illustrator to 26.4, I re-opened the application and opened the project I'd been working on.

Luckily I notice text was missing under the QR code. I highlighted the text and it was there but couldn't be seen after colouring again etc. Restarted Macbook Pro and still the text was missing. I've uninstalled and gone back to 26.31, re-opened project and text is there no problrem. Please sort this problem as I can't update knowning that text could be missing.

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Adobe Community Professional ,
Jul 27, 2022 Jul 27, 2022

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Do you use font management?

Has it been updated correctly?

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Adobe Employee ,
Jul 27, 2022 Jul 27, 2022

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Hi @gary_graphics,

 

We are sorry to hear about the trouble you faced. Would you mind sharing a few details along with the ones asked by Monika:

  • Did that happen with the specific document? If yes, would you mind sharing the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. We'll check at our end.
  • Are there any changes made to your system after updating to v26.4? For example, any antivirus, system updates, plugins, or web extensions installed.
  • Would you mind confirming the font name?

 

We are here to help. We just need more info.

 

Thanks & Regards,

Anshul Saini

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