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Text on circular path disappears or scatters

New Here ,
Oct 05, 2023 Oct 05, 2023

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I'm working on a project where I place the names of the companies above the actual logo. I use the type on path tool for this and put it on a circular path around the logo. After closing Ai and reopening it the next day, all the text was scattered around the document (Screenshot: the red arrows are pointing to the scattered letters). My second try resulted in the text just disappearing...... very frustrating. Does anyone know where the problem lies? Thanks in advance

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Adobe Employee ,
Oct 05, 2023 Oct 05, 2023

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Hello @Marijke32729806a7s2,

 

Sorry to hear about this experience. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? If the problem persists, kindly share some more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), so we can investigate this further?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Nov 27, 2023 Nov 27, 2023

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Hey this is happening to me too - the type would scatter but then fall back in line after I move/edit the text.

 

I have updated the app and closed it, but it's not changed?

 

Please help!

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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Did you reset the preferences when updating?

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New Here ,
Feb 04, 2024 Feb 04, 2024

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Hey, not sure what you mean. 

 

I have updated the version of my illustrator and now it affects nearly any of my projects with text on a curved path. 

 

Are there any more tips, please?

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New Here ,
Jan 31, 2024 Jan 31, 2024

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Has there been a fix to this issue? All my type on paths or circles disappear when I try to outline them and when I try to save the file. They're there, I just have to resize the paths for them to show, but that means redoing all the placement and sizing every time?!?

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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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Hello @Jerry5C35,

 

I understand how frustrating this issue must be for you. To further investigate and assist you better, could you please provide some additional information?

  • Ensure that you are using the latest version of Adobe Illustrator (v28.1). If not, please update to the latest version and see if the issue persists.

  • Confirm the version in which the problematic file was initially created.

  • Let me know if this issue occurs with newly created files or if it's specific to certain existing files.

  • If the problem persists after updating, kindly share the problematic file with me. This will help our team to examine the file structure and identify any potential causes.

 

I appreciate your patience and cooperation in resolving this matter. If you have any other details or observations, please share them. Thank you!

 

Best,

Anshul Saini

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New Here ,
Feb 01, 2024 Feb 01, 2024

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Hello Anshul,

Thanks for replying.

I downloaded v28.1 and the problem looks fixed.

Many thanks!

Jerry

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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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I'm glad to hear that updating to Illustrator version 28.1 resolved the issue you were facing. If you have any more questions or encounter further issues, feel free to reach out. Happy designing, and have a great day!

 

Regards,

Anshul

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New Here ,
Feb 13, 2024 Feb 13, 2024

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Hi!

I have the same issue in v28.2. Is anyone still experiencing this and possibly have a solution to fix it? Thanks!

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Hello @Team Digitalsnack,

We understand that encountering technical issues can be frustrating. Would you mind sharing some more details, like the exact version of the OS/Illustrator, the exact details of your workflow, a sample file (https://adobe.ly/3OK5L40), and a screen recording of the problem (https://adobe.ly/3uBfaUM), so we can investigate this further?


Looking forward to your response.

Thanks,
Anubhav

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