Thai Language missing Characters

[LiatDS]

We are working on a Thai Language item and for some reason, some of the character are lost when 'copy-paste' the text frok the word doc.
Any idea what should we do?

[Monika Gause]

Are you applying the same font in Illustrator?

[LiatDS]

No. The word doc uses Arial and the illustrator doc uses Prompt, which is what we usually use for east Asian Languages.

[LiatDS]

No. The word doc uses Arial and the illustrator doc uses Prompt, which is what we usually use for east Asian Languages.

[Monika Gause]

What happens when you use the same font? Or any other Thai lnguage font?

[TETSU25681384g17i]

I use the 2022 version, I am having this problem as well.

I searched on Youtube for fixing it, I must go to Edit > Preference > Type > Change Text Engine from Latin to South Asian and Middle Eastern. But I don't have the Text Engine menu in my program.

Can you fix it now?

Appreciated, if you please share it with me. 

Thank you in advance.