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The drop-down menu is stuck at the bottom left corner of the screen

Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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Hello, everyone!

After opening a file that I received from another design office, some setting was changed and now every time I press the right mouse button, the action drop-down menu is relocated to the bottom left of the screen. 

 

Could someone help me restore the setting where the menu appears where the mouse pointer is? Thank you all.

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How to, Tools

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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Hi matheusmicheli,

have you tried to reset your Adobe Illustrator preferences?

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Hi, gianvitulano!
I've tried but unfortunately I didn't have success. 

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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Hi there,

 

Sorry to hear about your experience. Please update the Illustrator to the latest version 2022 (v26.0.1) and let us know if it helps resolve this issue.

 

Regards,

Anshul Saini

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Hi, Anshul_Saini!

I have the latest version and I've tried to uninstall and install it again... Not well successful.

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New Here ,
Nov 23, 2021 Nov 23, 2021

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Same problem, I even tried reinstalling the software but it didn't work.

 

Any solution for this problem? It is quite annoying.

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Advocate ,
Nov 23, 2021 Nov 23, 2021

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Reset prefs.

If that fails, uninstall, run cleaner tool, re-install.

I still think this should be the first thing people see when they land on the Abode Community forum, in big RED letters...

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Adobe Employee ,
Nov 26, 2021 Nov 26, 2021

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Hi All,

 

Sorry about the trouble. I would like to know if the steps suggested above by @Met1, like resetting preferences or uninstalling using the CC cleaner tool and then reinstalling the app with the Creative Cloud Desktop app, help or not? If it doesn't, then please share a few more details like:

  • Confirm the exact macOS & version of Illustrator
  • Screenshot of "About This Mac." (both Overview and Displays tab)
  • Are you using an external monitor(s)? If yes, with which port and cable combination it is connected. Does disconnecting an external monitor help resolve the issue?


Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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