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The file will not be saved for the Web.

Explorer ,
Jan 29, 2023 Jan 29, 2023

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The file will not be saved for the Web.
Illustrator version 27.2
I worked with size 1366*768 resolution 72ppi for the web.
Windows version is 11.

And, uh, the program uses English. How do I solve it?

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Adobe Employee , Jan 31, 2023 Jan 31, 2023

Hello @uriss377,

 

Sorry to hear about this experience. Would you mind trying to reset Illustrator's preferences manually and checking if that helps resolve the issue:

- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 27 Settings.old

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustra

...

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Explorer ,
Jan 29, 2023 Jan 29, 2023

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Oh, I wrote the wrong resolution. But it's not a high resolution.

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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So you are using Save for web and an unknown error appears.

Does the error appear when you open the Save for web dialog box? Or only when you click on save?

What's in the file? Which functions did you use?

Does it work with other files?

What is the name of this file? Does it use special characters? Or just ASCII?

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Explorer ,
Jan 29, 2023 Jan 29, 2023

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Appears only when saving for the Web. Another storage method is working properly.
The file name was Korean, so I deleted the special characters and changed them to English and saved them, but the results were the same.
It was a single file and didn't work with other files.
There are no features that you have used using the files provided for your exercise other than moving.

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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You can try to restart your machine. Copy the content into a new document. Reset preferences.

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Explorer ,
Jan 29, 2023 Jan 29, 2023

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Well, I've definitely reinstalled it, but I didn't turn it off and on. I'll have to try it again.

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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You said: "I wrote the wrong resolution."

What is the resolution?

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Explorer ,
Jan 29, 2023 Jan 29, 2023

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It was a translation error. I haven't solved it yet.

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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Please tell us what's in the file.

What is the resolution you put into the dialog box?

When does the error appear? Directly after opening the dialog box or when you click on OK? Please tell us all the steps.

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hello @uriss377,

 

Sorry to hear about this experience. Would you mind trying to reset Illustrator's preferences manually and checking if that helps resolve the issue:

- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 27 Settings.old

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

 

Also, try running Illustrator under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and sharing your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Explorer ,
Feb 01, 2023 Feb 01, 2023

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Thank you for anser!

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