The “+” icon to add a new font does not appears. Can you help me to add a new font on my iPad ?

New Here ,
Jul 09, 2022 Jul 09, 2022

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Like you can see, the + Icon does not appears in my iPad and I can't add a new font, please help me with this issue. The picture for reference:

 

7573789C-CF1F-40F1-BBDB-F5276140D680.jpeg

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Adobe Employee , Jul 12, 2022 Jul 12, 2022

Hello @Atojantonio,

 

Thanks for your response. We have checked your account & found that you own a Federated Adobe ID. Your Adobe Admin Console administrator controls the Fonts services. I would request you to contact the team, and they will do the needful.

 

Thanks,
Anubhav

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Hello @Atojantonio,

 

Sorry to hear about this experience. I would request you to try restarting your iPad and check if it helps. Also, kindly try removing and reinstalling Illustrator on your iPad and share your observations with us.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Jul 11, 2022 Jul 11, 2022

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Hi, Anubhav

 

Thank you very much for your prompt response. I just did what you suggested me and still don`t appears the "+" icon. Can you help me with this issue please? 

 

I will be waiting for your support.

 

Regards

 

Antonio

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hello @Atojantonio,

 

Thanks for your response. We have checked your account & found that you own a Federated Adobe ID. Your Adobe Admin Console administrator controls the Fonts services. I would request you to contact the team, and they will do the needful.

 

Thanks,
Anubhav

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New Here ,
Jul 12, 2022 Jul 12, 2022

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Thank you very much for your support! I will be waiting for any news about the issue then.

 

Have a great day.

 

Regards,

Antonio

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New Here ,
Aug 01, 2022 Aug 01, 2022

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Thank you very much for all your support. I will contact my TI support then. 

 

Regards

 

Antonio

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