The Operation cannot be completed because of unknown error. [!FND] in Illustrator

[Luciano Sousa]

 Estou tendo problemas ao abrir o Illustrator beta, ele diz que deu erro e fica meia tela e depois trava. Já instalei e desinstalei, mas o erro continua.

[Monika Gause]

Can you please tell us about your system and hardware?

[marina_aayres · Accepted solution]

O meu estava dando o mesmo erro, o unico jeito que encontrei foi desinstalando o illustrator betta, talvez nao seja a melhor opção, mas foi a unica forma que encontrei. Fui dentro da pasta da adobe e simplesmente exclui a pasta do illustrator betta e agr consigo abrir normalmente meus projetos no illustrator normal msm. Espero ajudar.

[Luciano Sousa]

Obrigado!! O único jeito que encontrei foi esse tbm. Pois não vai de jeito nenhum.

[Anshul_Saini]

Hello @Luciano Sousa,

Thank you for reaching out with the issue you're encountering when trying to open Illustrator beta. Dealing with errors like this can be frustrating, but I'm here to help you find a solution.

The error message "The Operation cannot be completed because of an unknown error. [!FND]" indicates that there is an underlying problem preventing Illustrator beta from launching properly. Since you've already tried installing and uninstalling the application without success, you may consider trying the @marina_aayres solution. Marina uninstalled the beta version and then deleted the Illustrator beta folder from the Adobe directory, and then reinstalled it again, which resolved the issue. This might be worth trying if you continue to experience the error.

I hope Marina's suggestions help you get Illustrator beta up and running smoothly again. If you are still encountering the error, please share your OS, AI beta build version and system details so we can further investigate the issue.

Best regards,

Anshul Saini

[Luciano Sousa]

Good morning!!

I haven't tried this action yet, I'll try to see the result. Thanks!!

[Robson31976051wm0r]

Estou com o mesmo problema, já exclui a pasta do programa, já desinstalei e instalei e está dando o mesmo problema. O que fazer?

[Anshul_Saini]

Hello @Robson31976051wm0r,

I'm sorry to hear that you're encountering the "The Operation cannot be completed because of unknown error. [!FND]" issue in Illustrator. It seems like you've taken some troubleshooting steps already, such as deleting the program folder and reinstalling the software, but the problem persists.

I recommend checking for updates manually in the Creative Cloud app. We've released beta version 28.0.20 today, and this update might include fixes or improvements that could resolve the error you're encountering. Updating might be a helpful next step if you're not on this version.

If that doesn't help, would you mind providing some additional information:

1. Does this error happen every time you launch Illustrator, or is it intermittent?
2. After you click "OK" on the error message, does Illustrator crash, or does it continue to run?
3. Could you share the beta version of Illustrator you have installed? You can check this from the Creative Cloud app.
4. Can you provide details about your system, including your operating system and hardware specifications?
5. Can you confirm if you're running the Portuguese regional locale? Sometimes, regional versions of software can have specific issues, so it's good to know if this might be a factor.
   

With this information, we'll have a better understanding of the issue and be able to provide more specific guidance to help you resolve it. Feel free to share any other details that might be relevant as well.

Looking forward to assisting you further!

Best regards,

Anshul Saini

[Robson31976051wm0r]

1. Acontece toda vez que abro o Illustrato (beta).

2. Ele abre normal, quando clico em novo ele abre desse jeito que está na imagem:

3. Versão 28.0 sem opção de atualizar.

4.Meu sistema operacional:

5. Está em português:

[Robson31976051wm0r]

Isso tudo acontece depois que clico no "ok" da mensagem:

"A operação não pode ser concluída devido a um erro desconhecido. [!FND]"

[Anshul_Saini]

Thank you for providing additional information, @Robson31976051wm0r @Luciano Sousa. We've just released Ai beta v28.0.30 today. You can update this by opening the Creative Cloud Desktop App, going to the Apps > "Updates" section, and clicking the "Check for Updates" button.

If this doesn't help, could you please share the logs via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)? These logs can provide valuable insights into what might be causing the error and help us diagnose the problem more effectively.

Also, @Junior Rocha has confirmed that the issue is only happening with the Brazilian Portuguese version, and uninstalling it and then fresh reinstalling the English version of Illustrator works fine on his machine.

Feel free to reach out if you have any further questions or need further help. We're here to assist you.

Best,

Anshul Saini

[Junior Rocha]

hi @Anshul_Saini 
I'm here just to give a Feedback, I did a Clean install with the new update 28.0.42 and it's working perfectly in Brazillian Portuguese... Thanks for the quick fix. 
Keep the good job. 
Best,
Junior Rocha

[Anshul_Saini]

Thank you for sharing this solution and feedback on your experience with the new Illustrator update (28.0.42) in Brazilian Portuguese. I'm glad to hear that the clean install resolved the issue and that the software is working perfectly for you now. If you have any more questions or need further assistance in the future, feel free to reach out. Your kind words are appreciated, and I hope you continue to enjoy using Illustrator.

Best regards,
Anshul Saini

[Luciano Sousa]

Good morning!!

I'm going to try to install again, but my notebook specs are: 12 ram memory, a 512 GB SSD, windows 11.

[Monika Gause]

12 GB of RAM is not a lot. The recommended minimum is 16 GB 

What about your graphic card?

[Junior Rocha]

I believe it's a error in Brazillian Portuguese version...
I used CC Cleaner to unisntall
I unistall the Portuguese version,
and Install the English International version, and it's work normally. 
After that I did a another CC Cleaner unistall and tried PT-BR again, and doesnt work.
Is only working with English Version.

[Anshul_Saini]

Hi @Junior Rocha, I appreciate your efforts in troubleshooting this issue. To further investigate and potentially resolve the problem with the Brazilian Portuguese version of Illustrator, could you please share the logs via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)?

By providing these logs, we'll have more detailed information about the issue, which can help in finding a solution or identifying any potential language-specific issues with the Portuguese version.

Thank you for your cooperation, and we'll do our best to assist you further.

Best,

Anshul Saini

[Junior Rocha]

I just sent it to you right now

i hope it helps you

[Junior Rocha · Accepted solution]

@Anshul_Saini 

I solved the Issue...
In the folder of Beta Version C:\Program Files\Adobe\Adobe Illustrator (Beta)\Presets\pt_BR
Doesn´t have all the files that I have in 27.7 version in the folder C:\Program Files\Adobe\Adobe Illustrator 2023\Presets\pt_BR

I just copy to Beta folder the all missing files from the 27.7 version and It's works without any issues.

[Anshul_Saini]

Thank you for sharing the logs & solution, @Junior Rocha. It's great to hear that you were able to resolve the issue with the Brazilian Portuguese version of Adobe Illustrator.

Copying the missing files from the 27.7 version into the Beta folder seems to have corrected the problem. This kind of troubleshooting can be very effective when dealing with software configuration issues.

If you encounter any further issues or have any more questions in the future, please don't hesitate to reach out for assistance. Your experience may also help others facing similar problems with language versions of Adobe software.

Happy designing!

Best,

Anshul Saini