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The operation cannot complete because of an unknown error PARM while using image trace Illustrator

New Here ,
Apr 17, 2023 Apr 17, 2023

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Hi,

I just downloaded and installed Illustrator to accomplish one task:  Convert a logo saved as a .bmp file to a vector file.  After signing up for a subscription with a 7-day trial, I am ready to accomplish my task. 

  1. I clicked on Open => Selected the file
  2. I clicked on the image and a blue rectangle defines the edges
  3. I click on Image Trace and .... "The operation cannot complete becuase of an unkown error" [PARAM]

 

Please note that I did not change any of the default set-up parameters during the installation. 

What should I try before cancelling my subscription?  Thank you in advance!

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Import and export , Tools

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Mentor ,
Apr 17, 2023 Apr 17, 2023

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Adobe Employee ,
Apr 27, 2023 Apr 27, 2023

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Hi @Carl29450920d62w,

 

Apologies for the delayed response. I'm sorry to hear that you were unable to complete your task during your trial period. If you are still experiencing this issue, please share the file you were trying to convert and let us know which version of Illustrator and macOS you are using.

 

Please let us know, and we will do our best to assist you further.

 

Best,

Anshul Saini

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New Here ,
Apr 30, 2023 Apr 30, 2023

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Hi Anshul,

 

Thank you for your offer of support.  This was my first experience with Illustrator.  The failure to do a basic function with no apparent path to resolution was not a good first experience. I cancelled the subscription on day 2 and moved on.  

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Adobe Employee ,
May 03, 2023 May 03, 2023

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I'm sorry to hear that you had this kind of experience with Illustrator, @Carl29450920d62w. We strive to provide our users with a positive experience, and we apologize for falling short in your case. If you decide to give Illustrator another try in the future, please don't hesitate to reach out to us for assistance. We'll be happy to help you with any issues or queries you may encounter.

 

Best,

Anshul Saini

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