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tracing image not working, "an unknown error occurred"...

claudio26557116evtf
New Here ,
Apr 26, 2023 Apr 26, 2023

Illustrator version 27.4.1

I am new in illustrator. Following correctly the tutorials, nevertheless tracing does not work.

Thanks for your help...

 

Screen Shot 2023-04-26 at 12.12.58.png

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Monika Gause Community Expert
Community Expert ,
Apr 26, 2023 Apr 26, 2023

How much RAM is installed?

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claudio26557116evtf
New Here ,
Apr 26, 2023 Apr 26, 2023
In Response To Monika Gause
16 GB
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Monika Gause Community Expert
Community Expert ,
Apr 26, 2023 Apr 26, 2023
In Response To claudio26557116evtf

RAM should not be an issue, unless the image is very large. Can you please show that image and tell us about it: how large is it? WHich color mode? Which file format?

 

Also: when was the last time you rebooted that computer?

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Met1
Mentor ,
Apr 26, 2023 Apr 26, 2023
LATEST

Search the forum, this seems to be a regularly occurring issue, some may have a fix / workaround...

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