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tracing image not working, "an unknown error occurred"...

New Here ,
Apr 26, 2023 Apr 26, 2023

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Illustrator version 27.4.1

I am new in illustrator. Following correctly the tutorials, nevertheless tracing does not work.

Thanks for your help...

 

Screen Shot 2023-04-26 at 12.12.58.png

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Adobe
Community Expert ,
Apr 26, 2023 Apr 26, 2023

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How much RAM is installed?

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New Here ,
Apr 26, 2023 Apr 26, 2023

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16 GB

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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RAM should not be an issue, unless the image is very large. Can you please show that image and tell us about it: how large is it? WHich color mode? Which file format?

 

Also: when was the last time you rebooted that computer?

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Mentor ,
Apr 26, 2023 Apr 26, 2023

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Search the forum, this seems to be a regularly occurring issue, some may have a fix / workaround...

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