TRUBLE ON USING AND OPENING ILLUSTRATOR.

New Here ,
May 06, 2022 May 06, 2022

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hello,

i am having trouble on opening files (ether new file or open anything .ai) and using generaly the illustrator.

Sudenly one day after opening my mac the illustrator stoped working completely.

 

I tried unistall and re-install the programm many times with no solution. The programm does not give any message about all these on screen.

 

Please, can someone can give me an answer how i could fix it???

TOPICS
Bug , Performance , Sync and storage

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Adobe Community Professional ,
May 06, 2022 May 06, 2022

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Hi. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

 

Marlon Ceballos.

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Adobe Employee ,
May 06, 2022 May 06, 2022

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Hello @MARIA24342924lxu5,

 

Sorry to hear about the freezing. This is not the experience we want you to have. I hope the steps provided by Marliton helped resolve this. If not, would you mind sharing a few more details like:

 

 

This information will really help us. I am looking forward to your response.

 

Thanks,

Anubhav

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