TRUBLE ON USING AND OPENING ILLUSTRATOR.

[MARIA24342924lxu5]

hello,

i am having trouble on opening files (ether new file or open anything .ai) and using generaly the illustrator.

Sudenly one day after opening my mac the illustrator stoped working completely.

I tried unistall and re-install the programm many times with no solution. The programm does not give any message about all these on screen.

Please, can someone can give me an answer how i could fix it???

[marliton]

Hi. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

[Anubhav Majumder]

Hello @MARIA24342924lxu5,

Sorry to hear about the freezing. This is not the experience we want you to have. I hope the steps provided by Marliton helped resolve this. If not, would you mind sharing a few more details like:

• Exact version of  the OS and Illustrator
• Screenshot of the About this Mac window
• Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html
• SPX file by following these steps:
  Click on Apple Icon > About this Mac > System Report
  This will launch the System Profiler
  Then Click File > Save > Save in Creative Cloud Files
  Then open https://assets.adobe.com/files
  Click on three dots next to SPX file > Share > Copy Link and paste it into a private message.

This information will really help us. I am looking forward to your response.

Thanks,

Anubhav