Trying to use Illustrator tutorials--unable to locate or open files

New Here ,
Apr 12, 2022 Apr 12, 2022

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Hello! I'm new to using Illustrator and I'm trying to follow along on the Adobe tutorials that they have emailed me, on this website: https://pages.adobe.com/illustrator/en/tl/thr-illustration-home/step?1&trackingid=3SH1B4B4&mv=email

 

Madeline23625269d0h4_0-1649791809782.png


When I click the button that says "Start now", it indicates that it is supposed to launch Illustrator and practice file, and opens this page in a new tab:

Madeline23625269d0h4_1-1649791877710.png

 

The Creative Cloud app does open, but there are no practice files that I can locate anywhere. I also get a pop up message from Creative Cloud saying something about not being able to trigger the action and to retry. Does anyone know where I might be able to locate the practice files if the automatic download/open doesn't work? Thank you!

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New Here , Apr 22, 2022 Apr 22, 2022
That might have been the issue! It seems to be working fine now--I don't remember updating the app in between it not working and then working, but it may have done an automatic update. Thank you for your response!

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Adobe Community Professional ,
Apr 13, 2022 Apr 13, 2022

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Are there pending updates for your CC app? If there is - you wont be able to sync/auto open.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Apr 22, 2022 Apr 22, 2022

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That might have been the issue! It seems to be working fine now--I don't remember updating the app in between it not working and then working, but it may have done an automatic update. Thank you for your response!

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Adobe Community Professional ,
Apr 22, 2022 Apr 22, 2022

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If that worked be sure to mark the answer as correct! Have a great weekend!

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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