UI Blank in Illustrator

New Here ,
Nov 11, 2021 Nov 11, 2021

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Hello dear community. I need some help with my UI which is blank now. I cannot see the information in tooltips, save as, exports, tutorials or create documents. What can I do? thanks in advance.

PS. I'm running windows 10 and everything was working properly before, I guess an update changed this, idk

ILLUSTRAT error.png

ILLUSTRAT error2.png

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Bug, How to

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New Here ,
Nov 12, 2021 Nov 12, 2021

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Anyone? Please help!

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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Did you already try and reset the preferences (this will destroy all your settings)?

 

If that does not work: uninstall, run the Adobe Cleaner tool and reinstall.

You could also try and contact Customer Care, they can login to your system, but I'm not sure if they are active on the weekend. https://helpx.adobe.com/contact.html

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New Here ,
Nov 13, 2021 Nov 13, 2021

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Thanks for your time, I have already reset preferences, uninstalled and reinstalled. Still the same 😞

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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I would suggest you contact Customer Care.

 

You could also try and search on the forum. I found this: https://community.adobe.com/t5/illustrator-discussions/blank-what-s-new-tooltip-window-on-illustrato...

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Hi there,

 

Sorry to hear about your experience. I hope the issue is resolved by now. If not, I would suggest you try the following steps and let us know how it goes:

  1. You may try resetting preferences manually:
    - Close all Adobe applications.
    - Go to Location C:\Users\user\AppData\Roaming\Adobe
    - Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator 26 Settings.old
    Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
    launch with default settings. You can also take a backup of the folders in case you want to. The location is
    mentioned above.
  2. Rename the CEP folder to CEP.old from the following location:
    C:\Program Files (x86)\Common Files\Adobe
  3. If that doesn't help, rename the UXP folder to UXP.old from the following locations:
    C:\Program Files\Common Files\Adobe\
    C:\Program Files (x86)\Common Files\Adobe
  4. If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

 

We'll be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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