Hello dear community. I need some help with my UI which is blank now. I cannot see the information in tooltips, save as, exports, tutorials or create documents. What can I do? thanks in advance.
PS. I'm running windows 10 and everything was working properly before, I guess an update changed this, idk
Anyone? Please help!
Did you already try and reset the preferences (this will destroy all your settings)?
If that does not work: uninstall, run the Adobe Cleaner tool and reinstall.
You could also try and contact Customer Care, they can login to your system, but I'm not sure if they are active on the weekend. https://helpx.adobe.com/contact.html
Thanks for your time, I have already reset preferences, uninstalled and reinstalled. Still the same 😞
I would suggest you contact Customer Care.
You could also try and search on the forum. I found this: https://community.adobe.com/t5/illustrator-discussions/blank-what-s-new-tooltip-window-on-illustrato...
Sorry to hear about your experience. I hope the issue is resolved by now. If not, I would suggest you try the following steps and let us know how it goes:
We'll be looking forward to your response.
Thanks & Regards,