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Unable to access hands-on tutorials in Illustrator

New Here ,
May 30, 2022 May 30, 2022

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Hi. I was going through the hands-on tutorials last week, and when I opened Illustrator, intending to continue, I was unable to access them. They are visible on the home screen (see first screenshot), but when I click on one, it opens a blank canvas and the window where the tutorial information should be instead says "Couldn't load content" (second screenshot). If I try to access the hands-on tutorials through the Discover Panel, the option for "hands-on tutorials" is listed under Browse, but clicking on it leads to a blank screen/empty list (third screenshot.)

I am connected to the internet, I've tried closing and relaunching Illustrator, and the tutorials on the website don't include the hands-on tutorials. Can someone please help me get back to those tutorials?

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Adobe Employee , May 31, 2022 May 31, 2022

Hello @Miss_Eclectic,

 

Sorry to hear about this experience. I would request you to please try the suggestions shared in this community post and share your observations: https://community.adobe.com/t5/photoshop-ecosystem-discussions/hands-on-tutorial-not-working/td-p/11614576.

 

Kindly update this thread if the issue persists or if you need further assistance.

 

Thanks,

Anubhav

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Adobe
Adobe Employee ,
May 31, 2022 May 31, 2022

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Hello @Miss_Eclectic,

 

Sorry to hear about this experience. I would request you to please try the suggestions shared in this community post and share your observations: https://community.adobe.com/t5/photoshop-ecosystem-discussions/hands-on-tutorial-not-working/td-p/11....

 

Kindly update this thread if the issue persists or if you need further assistance.

 

Thanks,

Anubhav

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New Here ,
May 31, 2022 May 31, 2022

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Deleting the UXP folder, then uninstalling and reinstalling from the Creative Cloud app seems to have resolved the issue.

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