Unable to activate Adobe Fonts in Illustrator

New Here ,
Aug 24, 2022 Aug 24, 2022

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Hi does anybody know why I can't activate some fonts in Illustrator even though that I have them all activated on Adobe Fonts website?

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Community Expert , Aug 24, 2022 Aug 24, 2022

I'm not sure, could it be your internet connection? Also, do you have preferences set to activate fonts? Go to Preferences > File Handling > Fonts > Auto-activate Adobe Fonts. Usually, when I have an issue syncing, it clears up if I close the file, restart Illustrator and try again.

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Adobe Employee , Aug 24, 2022 Aug 24, 2022

Hello Daisy257850414v9d,

 

Sorry to hear about this experience. I would request you try uninstalling (https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html) and then reinstalling (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html) the Creative Cloud Desktop application and then relaunch Illustrator to check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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I'm not sure, could it be your internet connection? Also, do you have preferences set to activate fonts? Go to Preferences > File Handling > Fonts > Auto-activate Adobe Fonts. Usually, when I have an issue syncing, it clears up if I close the file, restart Illustrator and try again.

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Adobe Employee ,
Aug 24, 2022 Aug 24, 2022

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Hello Daisy257850414v9d,

 

Sorry to hear about this experience. I would request you try uninstalling (https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html) and then reinstalling (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html) the Creative Cloud Desktop application and then relaunch Illustrator to check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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