unable to create a new file in illustrator 2023

[Tamara5FD5]

hello everyone, I really need your help.

my illustrator cant create a new file, before searching the adobe support community i updated my illlustrator to 2023 version thinking it would help; but it didnt so i searched the community and found a few answers such as going to perferences > general > use legacy file new 

it kind of worked to create a new file but I had a problem with saving the file. also the home screen of illustrator when starting the application is still blank.

is there any answer to these issues ? 

thank you.

[vovisiting]

Hmmm, I can't even open it after updating! 

[Anubhav Majumder]

Hello @vovisiting,

Sorry to hear about this experience. Would you mind trying the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

If the issue persists, kindly share the error message (if any) while trying to launch Illustrator and the exact version of the OS and Illustrator installer on your computer.

Looking forward to your response.

Thanks,

Anubhav

[vovisiting]

Thanks for replying Anubhav; I did finally get it to start - so all is good! ❤️ 

[Monika Gause]

Did you reset the preferences?

Which system is it?

Are any third party plugins installed?

[Anubhav Majumder · Accepted solution]

Hello @Tamara5FD5,

Sorry to hear about this experience. Would you mind trying the following steps in order and check if it helps:

1. Close all Adobe applications.
2.  Rename the UXP folder to UXP.old from the following locations:
   For Windows: Navigate to C:\Program Files\Common Files\Adobe\UXP
   For macOS: Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
   
   
3. Relaunch Illustrator

Looking forward to your response.

Thanks,

Anubhav

[Tamara5FD5]

thanks for rreplying, its now working as it should. thank you very much 🙂

[SSHamiltonNZ]

I am wanting to follow this process however this is for my workplace where there are multiple computers linked to C:

And my computer is the only one that has been updated to the latest illustrator version (as of yet). Will doing this change create a problem for everyone else?

[DEENU32897013k5l4]

Hi Anubhav I have done the above meaning renaming UXp folder to UXP.old on macOS but unable to create new document. I am able to open existing AI files stored on my system as well as new file from template.

[Anshul_Saini]

Hi @DEENU32897013k5l4,

Thank you for trying to resolve the issue by renaming the UXP folder. I understand that you're still unable to create a new document in Illustrator. To further assist you, could you please provide some additional details?

• Illustrator & macOS Version: Can you confirm the specific version of Adobe Illustrator & macOS you're using?
• Preferences Reset: Have you attempted to reset Illustrator preferences? If not, you can try it by pressing and holding Control+Option+Command+Shift (Mac) while launching Illustrator. This will reset preferences to default settings.

If there is any specific behavior when you try to create a new document, please describe it in more detail & share a screenshot. This information will be helpful in diagnosing the problem.

With this additional information, we can work towards finding a solution to the issue you're facing. Thank you for your cooperation.

Best,

Anshul Saini