Unable to create new document in Illustrator CC 2017

[jaimee-annd45074739]

I've just installed Illustrator CC 2017 and I'm unable to create a new document. I can open documents up but for some reason I can't create new. It's all normal until I press the "ok" button, and nothing happens. Driving me crazy!

I've already gone to preferences and changed it to legacy "file new" interface and it hasn't helped.

[Bill Silbert · Accepted solution]

If you have had a previous version of Illustrator installed prior to installing CC 2017 then it might be a problem with the preference file that was left behind. For some reason CC 2017 doesn't seem to like running with an old preference file.

To reset Illustrator's preferences:

For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

For Windows Users: Hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset.

[jaimee-annd45074739]

You're a genius! Thank you so so much!

[Bill Silbert]

Happy to help.

[blu products 4b40361670]

perfect. thank you very much. i would have never been able to figure this out on my own.

[abdul azizk46647777]

I would like a screen shot for this problem

[abdul azizk46647777]

llease can you send me screenshots of this problem because I have too this problem can you help me? sir

[abdul azizk46647777]

I am going through this problem in my head. Will you help me?

[Monika Gause]

So you're not able to reset your preferences?

Which version and which system is it?

[Guest]

Hi, I have also this problem. Please check enclosed picture. 

Macbook pro, MacOS Catalina, Illustrator CC 2020

[Jonathan Bales]

Hi, I am having the same issue with blank new document screen. I cannot create new custom files except for the presets on the home page.

Maybe Adobe is doing background maintenance today. 

[ALBORZ · Accepted solution]

Hi Im using windows and I had the same problem ... 

I searched and found this solution which was fine for me 

follow the path " Edit --> Prefrences --> General ( Or use Ctrl + K for shortcut) 
then enable the "(Use legacy "file new" interface)" item and press ok  

now you can create a new document ... I hope this will solve your problem too

[Randy the Wolf]

Thank you so much, this really helped.

[Robin69]

Alborz0098    sir you save my life (love YOU)

[omariclam]

Thanks dear yes it's worked for me too.

[thiagofefrancisco]

Thank you!! Perfectly worked for me!!

[Shashank_11]

This is such an under appreciated post. Man, I was looking for a solution and this happened. 

Thank you so much @ALBORZ 

[defaulta310cw0b3szn]

You legend - thank you so  much!

[Ugyen5E1D]

THANK YOU!!!! 🙏 

[peerapols8141019]

WORKED Thank you

[Foreverafish]

Thank you @ALBORZ 

So helpful!

[Anupam]

Dear Bll_Silbert,

 I am unable to create files in Adobe Illustrator 2020. It create blank screen at the time of file creation. currently, I formatted my device and installed only Adobe Illustrator 2020.  I am sharing the screenshot kindly help us on that.

in  my system  I am only installed Adobe Illustrator 2020 not nay previous version available in my system  

[Anupam]

Dear Bll_Silbert,

Please reply I am waiting for your end  response 

[Monika Gause]

This is a community forum. Everyone here helps on their own schedule in their spare time.

This thread is marked as solved. So many people won't even see that there's a new message.

This thread is about version CC2017. You have a different version.

You might want to create a new thread.

Please tell us the exact system and version in your new thread.

[VincentOBrien]

Hi Adobe. Will you be fixing this issue. I have the very latest update only a month a go and now I cant open a new document. Not good is it when you cant create a document to even start working.

Cmon Adobe. School boy error.