• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to download cloud documents

Community Beginner ,
Sep 07, 2024 Sep 07, 2024

Copy link to clipboard

Copied

Hey Community,
After multiple hours of attempts, I struggle to get access to an illustrator project.

I tried to load it in Illustrator, it fails. I tried to access it via the cloud version of Illustrator, it fails. I tried to download from cloud document, it either fails, or manage to download a 0kb file. Sometimes I get 'download failed', or 'export failed' errors.

I trieds both on Mac and Windows, in different browsers, CC app and Illustrators.

 

Help ;(

TOPICS
Bug , Sync and storage

Views

409

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Sep 07, 2024 Sep 07, 2024

Copy link to clipboard

Copied

Did you try to download it from:

https://www.adobe.com/files/cloud-documents

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 07, 2024 Sep 07, 2024

Copy link to clipboard

Copied

Thanks, I did indeed. I get an empty file downloaded.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 07, 2024 Sep 07, 2024

Copy link to clipboard

Copied

Unless someone else has some more suggestions, you may want to contact Adobe Support here and ask for an Agent:

: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 09, 2024 Sep 09, 2024

Copy link to clipboard

Copied

Hello @David Kinorani,

I am sorry to hear about your experience. Would you mind sharing a link to the Cloud Document you're having trouble with (https://helpx.adobe.com/in/creative-cloud/help/share.html#:~:text=Share%20links%20to%20a%20cloud%20d...) so we can check it on our end?

Note: While sharing the file, kindly make the link public and enable the option to Save a Copy under Link Settings.

Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2024 Sep 09, 2024

Copy link to clipboard

Copied

same here, every file i download from adobe has 0 B

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

Hello @patrykh7308009,

I'm sorry to hear that. Would you mind sharing a public link to the Cloud Document you're having trouble with so we can check it on our end?

Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

every file thats on my cloud - i tried on multiple devices (PC, ipad, and phone) and everytime i download it's 0 B or error that i cand download it  - EVERY FILE AND I HAVE 42 GB

patrykh7308009_1-1725972654155.png


test file: https://alpha.photoshop.adobe.com/id/urn:aaid:sc:US:2b263d8f-caf8-4c38-8c9f-c379995dd8b1

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

Hello @patrykh7308009,

Thanks for sharing the details. Would you mind resharing the file after enabling the option to Save a Copy so we can check it on our end?

Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

Hello @patrykh7308009,

Thanks for confirming. I could download the file as a PSD using the link provided. Would you mind using a different web browser/device to access the link and checking if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

LATEST

when i open it in web photoshop im able to download it too - but when i click download here https://www.adobe.com/files/cloud-documents its not working - i hope you don't want me to open every file of 42gb and download them? I already tried different browsers, and DEVICES.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines