• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Unable to export at this resolution. please lower the resolution and try again illustrator ERROR

New Here ,
Mar 05, 2024 Mar 05, 2024

Copy link to clipboard

Copied

I'm trying to export two different projects, one being 1728x512 pixels and the other one 840x400 pixels (dimensions given by the billboard agency), both projects are designed to be billboards and even tho I'm trying to export them at 72ppi, it still gives me the error message. What can I do?

TOPICS
Bug , How-to , Import and export

Views

63

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Mar 05, 2024 Mar 05, 2024

Copy link to clipboard

Copied

Are you creating files for digital LED-based billboards? Or is the project meant for print?

 

1728px X 512px and 840px X 400px would be above average pixel counts for typical LED-based billboards. But that kind of resolution wouldn't be so good for printed billboards.

 

A setting such as 72ppi doesn't mean anything for LED-based billboards, the artwork should just be designed with the pixel dimensions of the electronic billboard. The ppi setting is very important for printed billboards.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 05, 2024 Mar 05, 2024

Copy link to clipboard

Copied

LATEST

Assuming you are correctly exporting your artwork at 72ppi, If you are using "Export As..." make sure you have selected "Use Artboards", otherwise it will try and export everything in your entire workspace. Also: use "Art Optimized"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines