Unable to find recently downloaded Illustrator plug-ins

New Here ,
Dec 30, 2021 Dec 30, 2021

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Hey, I've just downloaded three illustrator plug-ins through the adobe cloud application. I've relaunched illustrator as thats what you have to do to be able to see the new plug-ins/extensions but nothing is showing. Is there something else I can do for this to work please? I've attached an image below.

Screenshot 2021-12-30 at 17.41.27.png

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correct answers 1 Correct answer

Adobe Community Professional , Jan 03, 2022 Jan 03, 2022
on Windows, the User Extensions folder is located here C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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What plugins did you download? 

 

Extensions will show up in the menu shown in your screenshot if they have one, but plugins could have their own menu or no menu at all.

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New Here ,
Dec 30, 2021 Dec 30, 2021

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Screenshot 2021-12-30 at 19.14.00.png

 These are the 3 plug-ins I've installed. Do you know how I can find them within the software or any other menus?

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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Hi @Sashalxrd, Did you look under Window > Extensions?

 

JainLemos_0-1640894389599.png

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New Here ,
Dec 30, 2021 Dec 30, 2021

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Screenshot 2021-12-30 at 20.04.47.png

Hey, yes thats the first place i've looked and nothing seems to show?

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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That's so strange. Maybe close down, uninstall the plug-in, reinstall, launch Illustrator and try it again? When logged into the Exchange with your Adobe ID, it should show as Acquired. Let us know!

 

JainLemos_0-1640895087605.png

 

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Adobe Community Professional ,
Dec 31, 2021 Dec 31, 2021

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I just installed Arranger and it shows up in the Extensions menu. Other than uninstalling and reinstalling I don't know what else to do.

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Adobe Community Professional ,
Dec 31, 2021 Dec 31, 2021

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@Sashalxrd were you able to get it to show up? There is an extension manager that might work for some users if CC installation isn't working. I have no experience with it and don't know if it is reliable. The software engineer claims it is “recommended by Adobe.” Anastasiy's Extension Manager for Adobe platform

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New Here ,
Jan 03, 2022 Jan 03, 2022

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okay perfect I'll give that a try 

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Screenshot 2022-01-03 at 15.06.51.png

Screenshot 2022-01-03 at 15.06.46.png

This might be something seperate I'm not sure, but I've noticed theres a plug-ins folder within the adobe illustrator folder. Could that solve the problem if its a case of dragging plug-ins manually in here??

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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@Sashalxrd Sure, try that to see if it works. Especially if you use a direct download. However, back when you first posted, I looked for the folder where the plug-in lives, but it's not in the Photoshop or Illustrator Plug-ins folder. I searched my entire drive and never found it. I was looking for the name "Icons8" and "adobe-icons8" so maybe it's named something else. Once you use an icon, a folder is automatically created that stores the .png files. Maybe this is a cloud-based plug-in and works through the CC desktop? You could also send an email to: support@icons8.com. I don't know why it's not showing up for you!

 

Here is where the plug-in folders are located:
Mac: /Applications/Adobe Photoshop (or Illustrator) CC [version]/Plug-ins
Windows: C:\Program Files\Adobe\Adobe Photoshop (or Illustrator) CC [version]\Plug-ins

 

ETA: (not enough coffee) that was my InDesign plug-in folder! Here is Illustrator, and it's not in the Extensions folder either under anything named "icons."

 

JainLemos_0-1641224404314.png

JainLemos_1-1641224466898.png

 

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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on Windows, the User Extensions folder is located here

C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

 

user Extensions folder.jpg

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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Brilliant, @CarlosCanto. And there it is! Many thanks.

 

JainLemos_0-1641238889198.png

 

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Thank you, although I'm using an Imac. Would you know where that is located too?

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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@Sashalxrd It should be: /Users/[name]/Library/Application Support/Adobe/CEP/extensions.

 

I'm curious to know if you have a copy there or not after trying to install it with CC. These are the folders within the plug-in folder you should see: 

 

JainLemos_0-1641239883184.png

 

 

 

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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I'm curious too, it's strange the Extensions are not showing up. Perhaps Illustrator is not installed in the default folder?

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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you should have a "common files" folder as well, somewhere in Library? Apps? sorry not a mac user

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