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Unable to Launch Adobe Illustrator 2022 on Windows 10

New Here ,
Nov 02, 2021 Nov 02, 2021

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I've been trying to launch Illustrator 2022 after trying so many things. 

 

It doesn't even bring up a loading screen, my mouse icon has the loading symbol for a few seconds, stops and then nothing happens after that.

 

Any suggestions?

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Adobe Community Professional ,
Nov 02, 2021 Nov 02, 2021

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Hi, have you tried uninstalling Adobe Illustratr via Creative Cloud Cleaner tool? This will also delete any corrupt files. Once finished, install Adobe Illustrator again and see if the problem persists.

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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Hi, do you still need help? Has your problem been solved? Keep us updated

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Adobe Employee ,
Nov 27, 2021 Nov 27, 2021

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Hi @default64vzz1e0xpuw,

 

Sorry to hear about this trouble. This is has been reported by a few other users as well, and it was found due to the conflict with Trend Micro Antivirus.

Do you have this Anti-Virus installed on your machine? If yes, please make sure that Illustrator is added as an exception in the app settings. I hope it helps!

 

Regards,

Anshul Saini

 

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