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Unable to launch Illustrator 2022 (26.0)

New Here ,
Nov 01, 2021 Nov 01, 2021

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After updating Illustrator to v26, it will not load. I've tried uninstalling and reinstalling. Installing the order version as well. All other Adobe programs work fine. Windows 10 Pro is up to date, Intel i7, 64gigs of ram.

 

{Renamed by MOD}

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Illustrator 2022 is loading for me, but freezes once I try to create a new file. I have shut down and restarted several times, but can't create a new file. 

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Hi there,

 

Sorry to hear about this trouble. This is has been reported by a few other users as well and it was found due the conflict with Trend Micro Antivirus.

Do you have this Anti-Virus installed on your machine? If yes, please make sure that Illustrator is added as an exception in the app settings. 

 

Regards,

Srishti

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New Here ,
Nov 02, 2021 Nov 02, 2021

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Thanks, You are a super star.

 

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Participant ,
Nov 07, 2021 Nov 07, 2021

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I am a professional user of Illustrator on Windows for many years. I was having the same problem. I untinstalled it and reinstalled it several times. Even tried to run as administrator. This was the answer for my problem. I turned off Trend just to see if it would work and instantly I was able to run Illustrator and load my files. I'll go back in and set it as an exception in the app settings.

 

So thanks go to Srishti!!! You've saved me many headaches, time and headaches.

 

Super thanks to you! - Chris

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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I don't use Trend Micro Antivirus and I still have this problem. Tried adding Illustrator permission to Windows Defender but it changes nothing

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