Unable to launch Illustrator and InDesign

[jacekr49773944]

Hi, I cannot open Illustator or InDesign from my Creative Cloud (iMac M1). I was using those app only a few days ago and everything was fine. I was trying the new AI tools. I have now use Creative Cloud Cleaning Tool and installed those apps again (for the 3rd time...) and still nothing. I can see innitiating window forever and Mac says Application not responding... What can I do now? 

[Monika Gause]

Did you already reboot the computer? 

Can you tell us the specifications of that computer? ANd the system?

What else do you have installed?

[Srishti Bali]

Hi @jacekr49773944

We hope the issue has been resolved by now. If not, please share the information requested by Monika and try the suggestions shared on this page.

Please update the discussion to let us know if it has been resolved or if you still need assistance.

Regards,

Srishti