• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to launch Illustrator and InDesign

New Here ,
Jun 13, 2024 Jun 13, 2024

Copy link to clipboard

Copied

Hi, I cannot open Illustator or InDesign from my Creative Cloud (iMac M1). I was using those app only a few days ago and everything was fine. I was trying the new AI tools. I have now use Creative Cloud Cleaning Tool and installed those apps again (for the 3rd time...) and still nothing. I can see innitiating window forever and Mac says Application not responding... What can I do now? 

TOPICS
Bug , Performance

Views

77

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jun 13, 2024 Jun 13, 2024

Copy link to clipboard

Copied

Did you already reboot the computer? 

Can you tell us the specifications of that computer? ANd the system?

What else do you have installed?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

Copy link to clipboard

Copied

LATEST

Hi @jacekr49773944

 

We hope the issue has been resolved by now. If not, please share the information requested by Monika and try the suggestions shared on this page.

Please update the discussion to let us know if it has been resolved or if you still need assistance.

 


Regards,

Srishti

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines