Unable to normally execute my Illustrator in macbook pro now...

New Here ,
Mar 27, 2022 Mar 27, 2022

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It was normal and work very well, but one day it suddenlly unable to execute normally.

It always show this below and never working again even I press reopen. it also happend on my After Effect.

Please help me, thank you so much.

 

The error logs is below:

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Illustrator [17721]
Path: /Applications/Adobe Illustrator CC 2019/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 23.0.6 (23.0.6)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-03-27 17:28:51.9729 +0900
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Bridge OS Version: 6.2 (19P744)
Anonymous UUID: CC895612-35DA-F9F5-E509-27EF3EB4644D

Sleep/Wake UUID: 1BFC323E-0916-4D5B-A29D-050941901F25

Time Awake Since Boot: 180000 seconds
Time Since Wake: 8834 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000010170b000
Exception Codes: 0x0000000000000001, 0x000000010170b000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [17721]

VM Region Info: 0x10170b000 is not in any region. Bytes after previous region: 1 Bytes before following region: 12288
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
MALLOC metadata 101707000-10170b000 [ 16K] rw-/rwx SM=ZER
---> GAP OF 0x3000 BYTES
__TEXT 10170e000-101710000 [ 8K] r-x/rwx SM=COW .../boost_system

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libConfigurer64.dylib 0x1065b28f2 0x10659c000 + 92402
1 libConfigurer64.dylib 0x1065c4476 0x10659c000 + 164982
2 libobjc.A.dylib 0x7ff81e1e5c6e load_images + 1546
3 dyld 0x108a9941c dyld4::RuntimeState::notifyObjCInit(dyld4::Loader const*) + 170
4 dyld 0x108a9ebfd dyld4::Loader::runInitializersBottomUp(dyld4::RuntimeState&, dyld3::Array<dyld4::Loader const*>&) const + 167
5 dyld 0x108a9ebeb dyld4::Loader::runInitializersBottomUp(dyld4::RuntimeState&, dyld3::Array<dyld4::Loader const*>&) const + 149
6 dyld 0x108a9ebeb dyld4::Loader::runInitializersBottomUp(dyld4::RuntimeState&, dyld3::Array<dyld4::Loader const*>&) const + 149
7 dyld 0x108a9ecac dyld4::Loader::runInitializersBottomUpPlusUpwardLinks(dyld4::RuntimeState&) const + 108
8 dyld 0x108ab232e dyld4::APIs::runAllInitializersForMain() + 222
9 dyld 0x108a90358 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3438
10 dyld 0x108a8f4b4 start + 388

Thread 1:
0 libsystem_pthread.dylib 0x7ff81e349fec start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x7ff81e349fec start_wqthread + 0


Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000010170aff9 rbx: 0x000000010170aff7 rcx: 0x000000061845c741 rdx: 0x0000000000000103
rdi: 0x00007ff7bfefb5a0 rsi: 0x0000000000000008 rbp: 0x00007ff7bfefb850 rsp: 0x00007ff7bfefb5e0
r8: 0x0000000000000000 r9: 0x0000000000000c10 r10: 0x00007ff85f9d74a8 r11: 0xffffe00840314c68
r12: 0x000060000000c510 r13: 0x0000000000000008 r14: 0x0000000000000000 r15: 0x00000001015d8e80
rip: 0x00000001065b28f2 rfl: 0x0000000000010207 cr2: 0x000000010170b000

Logical CPU: 0
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14

Thread 0 instruction stream:
0d 41 ff c6 e8 c3 97 01-00 41 39 c6 72 db e8 b9 .A.......A9.r...
97 01 00 41 39 c6 0f 83-65 23 00 00 44 89 f7 e8 ...A9...e#..D...
9c 97 01 00 48 89 c7 4c-89 fe e8 2d 98 01 00 48 ....H..L...-...H
85 c0 0f 84 49 23 00 00-44 89 f7 e8 7a 97 01 00 ....I#..D...z...
48 85 c0 0f 84 30 01 00-00 48 89 c3 48 ff c8 48 H....0...H..H..H
83 c3 fe 48 b9 41 c7 45-18 06 00 00 00 48 ff c0 ...H.A.E.....H..
[48]39 4b 02 48 8d 5b 01-75 f3 4c 8d 7b 01 48 83 H9K.H.[.u.L.{.H. <==
fb ff 74 6a 48 b9 41 c7-45 18 03 00 00 00 48 89 ..tjH.A.E.....H.
8d 30 ff ff ff 4c 89 fe-48 81 e6 00 f0 ff ff 48 .0...L..H......H
8b 0d 20 37 08 00 44 8b-21 48 25 00 f0 ff ff 48 .. 7..D.!H%....H
89 da 48 29 c2 48 81 c2-09 10 00 00 48 81 e2 00 ..H).H......H...
f0 ff ff 31 c9 41 b8 07-00 00 00 44 89 e7 e8 a5 ...1.A.....D....

Binary Images:
0x10659c000 - 0x106635fff libConfigurer64.dylib (*) <a53ec2a6-f73b-38db-b09a-4a82afaea176> /Applications/Adobe Illustrator CC 2019/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/Resources/libConfigurer64.dylib
0x7ff81e1dc000 - 0x7ff81e215fff libobjc.A.dylib (*) <33f2dc54-09f1-377f-9273-5da971aaa102> /usr/lib/libobjc.A.dylib
0x108a8a000 - 0x108af5fff dyld (*) <7de33963-bbc5-3996-ba6e-f1d562c17c95> /usr/lib/dyld
0x7ff81e348000 - 0x7ff81e353fff libsystem_pthread.dylib (*) <ee564342-d8f2-396d-b642-40092cf34d82> /usr/lib/system/libsystem_pthread.dylib
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=641.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=641.9M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
Kernel Alloc Once 8K 1
MALLOC 244.9M 35
MALLOC guard page 16K 4
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.0M 3
Stack 9232K 3
VM_ALLOCATE 8K 2
__DATA 30.6M 444
__DATA_CONST 18.4M 208
__DATA_DIRTY 740K 123
__FONT_DATA 4K 1
__LINKEDIT 691.7M 73
__OBJC_RO 81.8M 1
__OBJC_RW 3136K 2
__TEXT 453.2M 443
__UNICODE 588K 1
dyld private memory 1344K 3
mapped file 28.3M 2
shared memory 44K 4
=========== ======= =======
TOTAL 2.0G 1355
TOTAL, minus reserved VM space 1.6G 1355

 

-----------
Full Report
-----------

{"app_name":"Adobe Illustrator","timestamp":"2022-03-27 17:28:52.00 +0900","app_version":"23.0.6","slice_uuid":"ae435464-0a99-3df8-8836-69a6db5c9698","build_version":"23.0.6","platform":1,"bundleID":"com.adobe.illustrator","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.2.1 (21D62)","incident_id":"F577E74C-E1C2-4305-AB38-E70F9FCB6A34","name":"Adobe Illustrator"}
{
"uptime" : 180000,
"procLaunch" : "2022-03-27 17:28:50.8611 +0900",
"procRole" : "Background",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro16,1",
"procStartAbsTime" : 180754680113398,
"coalitionID" : 1185,
"osVersion" : {
"train" : "macOS 12.2.1",
"build" : "21D62",
"releaseType" : "User"
},
"captureTime" : "2022-03-27 17:28:51.9729 +0900",
"incident" : "F577E74C-E1C2-4305-AB38-E70F9FCB6A34",
"bug_type" : "309",
"pid" : 17721,
"procExitAbsTime" : 180755790958793,
"cpuType" : "X86-64",
"procName" : "Adobe Illustrator",
"procPath" : "\/Applications\/Adobe Illustrator CC 2019\/Adobe Illustrator.app\/Contents\/MacOS\/Adobe Illustrator",
"bundleInfo" : {"CFBundleShortVersionString":"23.0.6","CFBundleVersion":"23.0.6","CFBundleIdentifier":"com.adobe.illustrator"},
"storeInfo" : {"deviceIdentifierForVendor":"D2A206B2-38AE-5686-9021-EB229C23F0E8","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.adobe.illustrator",
"crashReporterKey" : "CC895612-35DA-F9F5-E509-27EF3EB4644D",
"wakeTime" : 8834,
"bridgeVersion" : {"build":"19P744","train":"6.2"},
"sleepWakeUUID" : "1BFC323E-0916-4D5B-A29D-050941901F25",
"sip" : "enabled",
"vmRegionInfo" : "0x10170b000 is not in any region. Bytes after previous region: 1 Bytes before following region: 12288\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n MALLOC metadata 101707000-10170b000 [ 16K] rw-\/rwx SM=ZER \n---> GAP OF 0x3000 BYTES\n __TEXT 10170e000-101710000 [ 8K] r-x\/rwx SM=COW ...\/boost_system",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x000000010170b000","rawCodes":[1,4319129600],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x000000010170b000"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":17721},
"vmregioninfo" : "0x10170b000 is not in any region. Bytes after previous region: 1 Bytes before following region: 12288\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n MALLOC metadata 101707000-10170b000 [ 16K] rw-\/rwx SM=ZER \n---> GAP OF 0x3000 BYTES\n __TEXT 10170e000-101710000 [ 8K] r-x\/rwx SM=COW ...\/boost_system",
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":1592747,"instructionState":{"instructionStream":{"bytes":[13,65,255,198,232,195,151,1,0,65,57,198,114,219,232,185,151,1,0,65,57,198,15,131,101,35,0,0,68,137,247,232,156,151,1,0,72,137,199,76,137,254,232,45,152,1,0,72,133,192,15,132,73,35,0,0,68,137,247,232,122,151,1,0,72,133,192,15,132,48,1,0,0,72,137,195,72,255,200,72,131,195,254,72,185,65,199,69,24,6,0,0,0,72,255,192,72,57,75,2,72,141,91,1,117,243,76,141,123,1,72,131,251,255,116,106,72,185,65,199,69,24,3,0,0,0,72,137,141,48,255,255,255,76,137,254,72,129,230,0,240,255,255,72,139,13,32,55,8,0,68,139,33,72,37,0,240,255,255,72,137,218,72,41,194,72,129,194,9,16,0,0,72,129,226,0,240,255,255,49,201,65,184,7,0,0,0,68,137,231,232,165],"offset":96}},"threadState":{"r13":{"value":8},"rax":{"value":4319129593},"rflags":{"value":66055},"cpu":{"value":0},"r14":{"value":0},"rsi":{"value":8},"r8":{"value":0},"cr2":{"value":4319129600},"rdx":{"value":259},"r10":{"value":140704732771496,"symbolLocation":0,"symbol":"OBJC_CLASS_$_NSTaggedPointerStringCStringContainer"},"r9":{"value":3088},"r15":{"value":4317875840},"rbx":{"value":4319129591},"trap":{"value":14,"description":"(no mapping for user data read)"},"err":{"value":4},"r11":{"value":18446708924774173800},"rip":{"value":4401604850,"matchesCrashFrame":1},"rbp":{"value":140702053808208},"rsp":{"value":140702053807584},"r12":{"value":105553116316944},"rcx":{"value":26177029953},"flavor":"x86_THREAD_STATE","rdi":{"value":140702053807520}},"queue":"com.apple.main-thread","frames":[{"imageOffset":92402,"imageIndex":0},{"imageOffset":164982,"imageIndex":0},{"imageOffset":40046,"symbol":"load_images","symbolLocation":1546,"imageIndex":1},{"imageOffset":62492,"symbol":"dyld4::RuntimeState::notifyObjCInit(dyld4::Loader const*)","symbolLocation":170,"imageIndex":2},{"imageOffset":84989,"symbol":"dyld4::Loader::runInitializersBottomUp(dyld4::RuntimeState&, dyld3::Array<dyld4::Loader const*>&) const","symbolLocation":167,"imageIndex":2},{"imageOffset":84971,"symbol":"dyld4::Loader::runInitializersBottomUp(dyld4::RuntimeState&, dyld3::Array<dyld4::Loader const*>&) const","symbolLocation":149,"imageIndex":2},{"imageOffset":84971,"symbol":"dyld4::Loader::runInitializersBottomUp(dyld4::RuntimeState&, dyld3::Array<dyld4::Loader const*>&) const","symbolLocation":149,"imageIndex":2},{"imageOffset":85164,"symbol":"dyld4::Loader::runInitializersBottomUpPlusUpwardLinks(dyld4::RuntimeState&) const","symbolLocation":108,"imageIndex":2},{"imageOffset":164654,"symbol":"dyld4::APIs::runAllInitializersForMain()","symbolLocation":222,"imageIndex":2},{"imageOffset":25432,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3438,"imageIndex":2},{"imageOffset":21684,"symbol":"start","symbolLocation":388,"imageIndex":2}]},{"id":1592780,"frames":[{"imageOffset":8172,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":3}]},{"id":1592781,"frames":[{"imageOffset":8172,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":3}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 4401512448,
"size" : 630784,
"uuid" : "a53ec2a6-f73b-38db-b09a-4a82afaea176",
"path" : "\/Applications\/Adobe Illustrator CC 2019\/Adobe Illustrator.app\/Contents\/Frameworks\/AdobeBIB.framework\/Versions\/A\/Resources\/libConfigurer64.dylib",
"name" : "libConfigurer64.dylib"
},
{
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"arch" : "x86_64h",
"base" : 140703633883136,
"size" : 237568,
"uuid" : "33f2dc54-09f1-377f-9273-5da971aaa102",
"path" : "\/usr\/lib\/libobjc.A.dylib",
"name" : "libobjc.A.dylib"
},
{
"source" : "P",
"arch" : "x86_64",
"base" : 4440236032,
"size" : 442368,
"uuid" : "7de33963-bbc5-3996-ba6e-f1d562c17c95",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
},
{
"source" : "P",
"arch" : "x86_64",
"base" : 140703635374080,
"size" : 49152,
"uuid" : "ee564342-d8f2-396d-b642-40092cf34d82",
"path" : "\/usr\/lib\/system\/libsystem_pthread.dylib",
"name" : "libsystem_pthread.dylib"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"sharedCache" : {
"base" : 140703632142336,
"size" : 15216836608,
"uuid" : "0939015d-8308-3e69-b095-bd928f835202"
},
"vmSummary" : "ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)\nWritable regions: Total=641.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=641.9M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nActivity Tracing 256K 1 \nKernel Alloc Once 8K 1 \nMALLOC 244.9M 35 \nMALLOC guard page 16K 4 \nMALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)\nSTACK GUARD 56.0M 3 \nStack 9232K 3 \nVM_ALLOCATE 8K 2 \n__DATA 30.6M 444 \n__DATA_CONST 18.4M 208 \n__DATA_DIRTY 740K 123 \n__FONT_DATA 4K 1 \n__LINKEDIT 691.7M 73 \n__OBJC_RO 81.8M 1 \n__OBJC_RW 3136K 2 \n__TEXT 453.2M 443 \n__UNICODE 588K 1 \ndyld private memory 1344K 3 \nmapped file 28.3M 2 \nshared memory 44K 4 \n=========== ======= ======= \nTOTAL 2.0G 1355 \nTOTAL, minus reserved VM space 1.6G 1355 \n",
"legacyInfo" : {
"threadTriggered" : {
"queue" : "com.apple.main-thread"
}
},
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "607844aa04477260f58a8077",
"factorPackIds" : {
"SIRI_MORPHUN_ASSETS" : "6103050cbfe6dc472e1c982a"
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{
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"factorPackIds" : {

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}
],
"experiments" : [

]
}
}

Model: MacBookPro16,1, BootROM 1715.81.2.0.0 (iBridge: 19.16.10744.0.0,0), 8 processors, 8-Core Intel Core i9, 2.3 GHz, 16 GB, SMC
Graphics: Intel UHD Graphics 630, Intel UHD Graphics 630, Built-In
Graphics: AMD Radeon Pro 5500M, AMD Radeon Pro 5500M, PCIe, 8 GB
Display: Color LCD, 3072 x 1920 Retina, Main, MirrorOff, Online
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E1
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E1
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 12 2021 18:02:56 version 9.30.464.0.32.5.76 FWID 01-c081cfed
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: T2Bus
USB Device: composite_device
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 63.5
Thunderbolt Bus: MacBook Pro, Apple Inc., 63.5

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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You have two installed graphics card - the UHD 630 is woefully underpowered for current CC applications.

Here is how to resolve:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Mar 29, 2022 Mar 29, 2022

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LATEST
Dear Kevin,

Thanks for replying.
I tried to deselect the automatic graphics switching in my mac, but this
issue still persists...
Looks like it's not about graphics-cards? or did I did something wrong?

Alan

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