Copy link to clipboard
Copied
Since Illustrator updated to 2022, none of the files created in a previous version (2021) will open. The files all have a small grey "x" on them in file manager. I use a Windows OS, not Mac OS.
Have no problems saving files created in 2022 and have not experienced any other issues other than this one.
Copy link to clipboard
Copied
Hello @Toni5DB1,
Sorry for the late response and the problem you are facing. I hope the problem is solved by now. If not please confirm where these files are saved (Internal/External/Network drive or a shared folder)?
Generally, the X next to any file icon indicates that there is a problem with the file/shortcut. It seems the file might be on a network drive /service.
Kindly update the discussion if further assistance is required. We'd be happy to help.
Thanks,
Anubhav
Copy link to clipboard
Copied
Copy link to clipboard
Copied
We are glad to hear that!
Please feel free to reach out if you run into any issues or queries in the future. We'd be happy to help.
Thanks,
Anubhav