Unable to open Adobe Illustrator Artwork 26.0 files in Illustrator 2022

[Toni5DB1]

Since Illustrator updated to 2022, none of the files created in a previous version (2021) will open. The files all have a small grey "x" on them in file manager. I use a Windows OS, not Mac OS.

Have no problems saving files created in 2022 and have not experienced any other issues other than this one.

[Anubhav Majumder]

Hello @Toni5DB1,

Sorry for the late response and the problem you are facing. I hope the problem is solved by now. If not please confirm where these files are saved (Internal/External/Network drive or a shared folder)?

Generally, the X next to any file icon indicates that there is a problem with the file/shortcut. It seems the file might be on a network drive /service.

Kindly update the discussion if further assistance is required. We'd be happy to help.

Thanks,

Anubhav

[Toni5DB1 · Accepted solution]

Thank you for your reply. Tech support identified the problem remotely.
(When I updated to AI 2022, the security program restricted access to files
stored in the cloud.)

[Anubhav Majumder]

We are glad to hear that!

Please feel free to reach out if you run into any issues or queries in the future. We'd be happy to help.

Thanks,

Anubhav