Unable to open cloud document from illustrator (lost permission)

[shuofei26388842dlmv]

Hello, I used the cloud service for a long time and everything goes well, but this morning it let me to chose the team again, and then I lost permission to open all my cloud files. It shows that I don't have permission. I try to signout and sign in the cloud but nothing changed.  

I can't see my historical cloud files now after I install the Ai again, so frustrating...

[shuofei26388842dlmv]

I try to change the language to English, but when I reinstall it, the history disappear...

[Monika Gause]

Preferences are language-specific.

[Monika Gause]

Is this a Team account?

Can you please tell us your version and system?

[shuofei26388842dlmv]

Thank you for your reply.

Yes, it's a Team account.

 

[Anubhav M]

Hello @shuofei26388842dlmv,

Sorry to hear about this experience. Would you mind checking if your files are available on the assets website (https://assets.adobe.com/cloud-documents)?

Looking forward to your response.

Thanks,

Anubhav

[shuofei26388842dlmv]

Hi Anubhav.

I checked the website, and there's nothing in the assets...　　　　

Sophie

[shuofei26388842dlmv]

Can anyone help me please?  my files must be somewhere in the cloud, but I can't open it....

[Anubhav M · Accepted solution]

Hello @shuofei26388842dlmv,

Sorry for the late response. I hope the problem is resolved by now. If not, kindly contact the Teams support team (https://helpx.adobe.com/enterprise/using/support-for-teams.html), so they can assist you further.

Regards