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Unable to open cloud document from illustrator (lost permission)

New Here ,
Oct 02, 2022 Oct 02, 2022

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Hello, I used the cloud service for a long time and everything goes well, but this morning it let me to chose the team again, and then I lost permission to open all my cloud files. It shows that I don't have permission. I try to signout and sign in the cloud but nothing changed.  

 

I can't see my historical cloud files now after I install the Ai again, so frustrating...

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Bug , Sync and storage

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New Here ,
Oct 02, 2022 Oct 02, 2022

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I try to change the language to English, but when I reinstall it, the history disappear...

 

截屏2022-10-02 13.44.18.png

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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Preferences are language-specific.

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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Is this a Team account?

Can you please tell us your version and system?

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New Here ,
Oct 02, 2022 Oct 02, 2022

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Thank you for your reply.

Yes, it's a Team account.

 

截屏2022-10-03 12.33.14.png截屏2022-10-03 12.32.51.png 

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Adobe Employee ,
Oct 03, 2022 Oct 03, 2022

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Hello @shuofei26388842dlmv,

 

Sorry to hear about this experience. Would you mind checking if your files are available on the assets website (https://assets.adobe.com/cloud-documents)?

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Oct 03, 2022 Oct 03, 2022

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Hi Anubhav.

I checked the website, and there's nothing in the assets...    

Sophie

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New Here ,
Oct 07, 2022 Oct 07, 2022

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Can anyone help me please?  my files must be somewhere in the cloud, but I can't open it....

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Adobe Employee ,
Oct 28, 2022 Oct 28, 2022

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Hello @shuofei26388842dlmv,

 

Sorry for the late response. I hope the problem is resolved by now. If not, kindly contact the Teams support team (https://helpx.adobe.com/enterprise/using/support-for-teams.html), so they can assist you further.

 

Regards

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