Unable to open existing docs or create new docs

Community Beginner ,
Jan 24, 2022 Jan 24, 2022

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Hello,

 

Ai 2022 launches fine, but when I either try to create a new doc or open an exisiting one, it locks up 'Adobe Illustrator (not responding)' and I have to force quite

 

Mac OS 10.15.7

 

What I have tried:

• Restarting CPU

• Uninstalling Ai and reinstalling it

• Feeing up some memory(I have 168GB free)

•  Trashing the plist file in preferences

•  I saw on some similar posts this had worked: edit/preferences/general and check the box of (legacy"create new" format) in Ai.

• Run Utility First Aid

 

None have worked. Photoshop opens fine.

 

Can anyone help please?

Thanks

 

TOPICS
Bug , How to , Performance

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Adobe Community Professional ,
Jan 24, 2022 Jan 24, 2022

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OOBE RESET MAC

  • Quit the Creative Cloud desktop app  (100% you must do this)
  • /Users/<user folder>/Library/Application Support/Adobe/OOBE
  • The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.
  • Delete all the files within the OOBE folder, but do not delete the folder itself.
  • Restart the computer and launch the Creative Cloud desktop app again.
  • Delete all the files within the OOBE folder, but do not delete the folder itself.
  • Restart the computer and launch the Creative Cloud desktop app again.

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Community Beginner ,
Jan 25, 2022 Jan 25, 2022

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Thanks you for the answer. Sadly this hasnt resolved the issue.

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Adobe Community Professional ,
Jan 25, 2022 Jan 25, 2022

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Is a printer connected and set up as the default printer?

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Community Beginner ,
Jan 25, 2022 Jan 25, 2022

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Thanks Monika....

 

I have just got this sorted now, it was a deep down problem... took 3hours for a good Adobe tech online support to resolve. Ultimaty a bad font issue, but it caused big ramifications. Wasn't as easy as just getting rid of the font.

 

For anyone interested, I couldn't tell you what the tech support did... they tried lots and the solution was complicated.

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