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Unable to open large files on Illustrator 25.3.1

New Here ,
Jun 28, 2021 Jun 28, 2021

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Illustrator designed for M1 processors fails to open large file? (over 2GB)
a message appears when the project is closed and reopened in the new version
- additionally, the editing of texts is very slow with a large number of them
- repeatedly hangs and hangs after an indefinite period of time when trying to move the design view

Fortunately, after running the Intel version, the above problems do not occur and you can work.

 

{Renamed by MOD}

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Bug , Performance

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Adobe
Adobe Employee ,
Jun 28, 2021 Jun 28, 2021

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Hi there,

 

Sorry to hear about your experience. I would request you to share some information about this issue like:

  • Are you using an M1 Mac machine?
  • The exact version of OS and Illustrator?
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where you are saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)?

 

Looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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