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Hi! Since last week I can't be able to open new files or save old ones. Can someone tell me what can I do to solve this problem? Thnx!
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Which version and system is it?
If no printer is connected, please try that. If you don't have one, try a PDF printer.
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Without any system info we can't really tell you much. From permissions issues on specific folders to this weird thing on macs where deleting the prefs and reinstalling the app magically fixes things this could be anything. You could at least try the latter solution if it applies to your situation.
Mylenium
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Thanks for reaching out. Would you mind resetting Illustrator preferences as suggested by Mylenium and seeing if that helps? If it doesn't, would you mind sharing a few details along with the one asked by Monika:
Also, if you are getting any error or warning while opening or saving the file, please share a screenshot, or elaborate/ share your observation on what happens exactly when you try to open or save the file.
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
Thanks,
Anshul Saini