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Unable to open or create a file with Illustrator

New Here ,
Nov 26, 2022 Nov 26, 2022

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I can't create or open a file with illustrator.
I tried resetting the settings. And tried reinstalling but didn't work for me. I tried reinstalling it using adobe cleaner tool, but it doesn't work. Also creating legacy files doesn't work.
I also tried renaming the settings folder to .old but it didn't work and even deleting the settings didn't work.
Illustrator does not emit any errors.
Just in case, I tried reinstalling all versions 27.1, 27, and 26, but none of them work.
I also updated the graphics driver but it doesn't work.
There is no printer connected.
There are no plugins installed.
I am a Windows 11 user.

What should I do?

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Adobe Employee ,
Nov 27, 2022 Nov 27, 2022

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* Moved from the Korean community

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Hello @윤호26516654bmkk,

 

Sorry to hear about this experience. Would you mind trying the following steps and checking if it helps:

 

  • Close all Adobe apps
  • Rename the UXP folder to UXP.old from the following location:
    C:\Program Files\Common Files\Adobe\UXP
  • Relaunch Illustrator

 

If the issue persists, kindly try enabling the Use Legacy New Document Dialog option, deselect the Auto-Show the Home Screen option under Edit > Preferences > General, and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Nov 29, 2022 Nov 29, 2022

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I just format my computer to work with illustrator. thanks for your reply.

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