Unable to open or download Illustrator Cloud document

New Here ,
Oct 31, 2020 Oct 31, 2020

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I have a project due Nov 2, and i was almost i finsihed and i went to go open the document that I had saved to the Cloud and when i tried to open it it bjust simply wouldnt let me. I restarted my computer, uninstalled illustrator and redownloaded it, signed out and back in, even went to assests.adobe.com and tried to download it to my computer and it said "unable to download". I talked with a specialist and they got in my computer and still couldnt figure it out.

 

Please let me know if you have had this issue and resolved it. Thank you

 

Sincerely,

 

A graphic design major who doesnt want to start from scratch on her project. 

 

 

{Renamed by MOD}

TOPICS
Performance , Sync and storage

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correct answers 1 Correct answer

Adobe Employee , Dec 29, 2020 Dec 29, 2020
Hi there,  Sorry to hear about this trouble. I am hopful that the issues is resolved by the suggestion shared by Ton. If not, I would request if you could share the document with us. Go to https://assets.adobe.com/cloud-documents, click on the three dots next to your file and click Get link.  Regards, Srishti

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Adobe Community Professional ,
Nov 01, 2020 Nov 01, 2020

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Can go to the document on the website and select an older version?

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Community Beginner ,
Dec 28, 2020 Dec 28, 2020

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Did you ever find a solution? I'm dealing with the same thing right now. Hours of work inaccessible. Very frustrating. I guess trusting the cloud was a mistake. Bummer.

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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Adobe Employee ,
Dec 29, 2020 Dec 29, 2020

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Hi there, 

 

Sorry to hear about this trouble. I am hopful that the issues is resolved by the suggestion shared by Ton. If not, I would request if you could share the document with us.

Go to https://assets.adobe.com/cloud-documents, click on the three dots next to your file and click Get link. 

 

 

Regards,

Srishti

 

 

 

 

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New Here ,
Jan 04, 2022 Jan 04, 2022

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Hi, now, when I open Illustrator or photoshop I cannot access anymore to the "Your Files" section. It says "Something went wrong". This is so annoying. 

I cannot access my cloud documents through the app. Only through web which is a pain.

Could you please help me?

Thanks

 

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Explorer ,
Jan 31, 2022 Jan 31, 2022

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I have had the same problem 3-4 times. You have to wait 1-3 days, and suddenly .. it will work! You can´t do anyting but wait. And yes, you can open the other files AI files in the cloud, but not the one newest one. Best way to avoid this problem is to save on your computer or use Figma.

 

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Explorer ,
Feb 07, 2022 Feb 07, 2022

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You can also open Creative Cloud in a browser, and download from there, when it is not possible on your computer. I relly hope Adobe soon realize this problem, and do something with it. 

P.S. I have the newest version of Illustrator, my Mac Book Pro Max is 4 days old and I have been using Illustrator for 15 years+ 

 

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New Here ,
Feb 10, 2022 Feb 10, 2022

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Have the same problem today, and before as well. Very frustruating.... Someone metioned transfering to Figma and its something i might have to consider if this goes on. 

 

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