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Check if the jpg or png files are 8 bit. If from a phone camera they might be 16 bit which are not supported in AI. You should be able to change them in Photoshop.
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Check if the jpg or png files are 8 bit. If from a phone camera they might be 16 bit which are not supported in AI. You should be able to change them in Photoshop.
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What does the More Info tell you?
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Hello @Kevin5EBD,
Sorry to hear about this experience. I would request you to share a few more details along with the ones asked by Ton and Larry:
Looking forward to your response.
Thanks,
Anubhav