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Unable to print from the links I share for review.

New Here ,
May 19, 2023 May 19, 2023

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Up until two weeks ago, when i made an illustrator file and shared it for review by generating a web link, I could print the file from the web page by pressing ctrl+P or cmnd+P. 

Nothing happens when I try to do that now, and when i try print from pressing the options on the top right of the screen it will only print the side bars of the web page, not the file.

 

Anyone know how to fix this?

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Bug , Print and publish

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correct answers 1 Correct answer

Adobe Employee , Jun 02, 2023 Jun 02, 2023

Hi @Sorcha24857625ni9w

 

We apologize for the inconvenience you're facing while trying to print an Illustrator file from a web link. This is happening due to the preview size of the artwork on the web page. Manually go to File > Print as Monika suggested, and then change the page size until you see the artwork preview.

Anshul_Saini_0-1685708353110.png

 

Let me know if this helps!

 

Best,

Anshul Saini

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Community Expert ,
May 20, 2023 May 20, 2023

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The shortcut doesn't work for me either. But does going to File > Print work?

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New Here ,
May 22, 2023 May 22, 2023

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No, that doesnt work either. When I do that it only wants to print the side bars of the web page, not the file for review. 😞

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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Hi @Sorcha24857625ni9w

 

We apologize for the inconvenience you're facing while trying to print an Illustrator file from a web link. This is happening due to the preview size of the artwork on the web page. Manually go to File > Print as Monika suggested, and then change the page size until you see the artwork preview.

Anshul_Saini_0-1685708353110.png

 

Let me know if this helps!

 

Best,

Anshul Saini

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