Unable to save ai files on Mac

New Here ,
Mar 21, 2022 Mar 21, 2022

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Since the Illustrator update 6 days ago, I am unable to save ai files. I get a message box:

 

Illustrator tried, but could not save the file "File Name". Click "Learn More" to try alternate options for saving your file.

Once I click on Learn More I am taken to: https://helpx.adobe.com/au/illustrator/kb/troubleshoot-file-save-issues.html

I've restarted my computer, which has helped with previous issues however, it has not helped. I can save files to pdf format & export to jpg. Using Mac OS Monterey 12.3. 

 

Any help is appreciated!  

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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Try to turn OFF Preferences > File Handling > Save in Background.

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New Here ,
Mar 22, 2022 Mar 22, 2022

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Thanks so much @Ton Frederiks that did the trick. Much appreciated!

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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Good to hear that helped.

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi @michelleb1674,

 

We are sorry for the trouble. This issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to turn on the "Save in background" setting after updating Illustrator and let us know how it goes.

 

Regards,

Anshul Saini

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