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Unable to save due to error message and mouse pointer hide automatically

Engaged ,
Mar 19, 2024 Mar 19, 2024

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Hello,

 

I am getting below error message while editing previously saved illlustrator file. and this doesn't allow to save.  one more problem I am facing offten the mousepointer hide suddnely and it didn't display till restart the Illustrator. Please help me 

jkhakase_0-1710838070149.png

 

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correct answers 1 Correct answer

Community Expert , Mar 19, 2024 Mar 19, 2024

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Adobe
Community Expert ,
Mar 19, 2024 Mar 19, 2024

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The mouse pointer hiding is caused by a Windows update. You are using a beta version of Windows? 

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Engaged ,
Mar 19, 2024 Mar 19, 2024

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I am using Licienced version at office and its updated

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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Wow. They forced a Preview version on to people? Here is a bug report. 

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/48142784-mouse-...

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Engaged ,
Mar 22, 2024 Mar 22, 2024

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Thank you so much, After upddates with Windows 11, the issue resolved

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