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Unable to save files with "Save" function in Illustrator.

New Here ,
Apr 16, 2020 Apr 16, 2020

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Hi,

I'm having a problem that I can't save my file in Illustrator, and everytime I need to save the file as Save As instead. I tried to re-install Illustrator and gone into Library to changen Adobe PDF settings etc, but nothin is working. 

 

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correct answers 1 Correct answer

New Here , Apr 16, 2020 Apr 16, 2020
Hi,I got help through Adobe chat and eventuelly the problem was solved. But thank you!

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Adobe Employee ,
Apr 16, 2020 Apr 16, 2020

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Hi there,

 

So sorry to hear about this. That's definitely not a typical experience with Illustrator. Let me help you fix this. Before I start troubleshooting I would need a few details like:

  • OS and version of Illustrator. 
  • Where the files are being saved  (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • Is the issue related to a specific document?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

Regards,

Srishti

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New Here ,
Apr 16, 2020 Apr 16, 2020

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Hi,

I got help through Adobe chat and eventuelly the problem was solved. But thank you!

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Adobe Community Professional ,
Apr 16, 2020 Apr 16, 2020

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Good to hear that Adobe chat could help.

Can you tell us how they solved it?

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Hello, I have an M1 with external monitor. I set the main screen to be the built-in laptop, reset preferences (launch Illustrator pressin cmd-opt-shift) and noe it works correctly. If I change the main screen to the external screen, the problem gets back.

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