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Unable to Scale Object in Illustrator

New Here ,
Nov 14, 2020 Nov 14, 2020

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Hello, 

 

It seems that i can't change the object in illustrator, with That i mean i can't make it smaller not bigger. Beforehand i've never had a Problem with that. I Hope that you can help me with that.


Best regards,

 

yasmina 

 

{Renamed by MOD}

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Draw and design

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correct answers 1 Correct answer

Adobe Employee , Jan 05, 2021 Jan 05, 2021

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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Community Expert ,
Nov 14, 2020 Nov 14, 2020

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Does it help when you turn on View > Show Bounding box?

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Hello Monika,

 

I've just tried it out, but it didn't solve my problem. Thank you for your suggestion. 

Best Regards,

Yasmina 

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Community Expert ,
Nov 15, 2020 Nov 15, 2020

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@Yasmina5FA0 

Please show something.

 

screenshot with selected item, visible Tool Panel, Layers Panel and Control Bar

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Adobe Employee ,
Jan 05, 2021 Jan 05, 2021

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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New Here ,
Apr 26, 2022 Apr 26, 2022

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So, is this issue ever going to be soived?  I'm still unable to scale certain objects in Illustrator for whatever reason.  I still continue to receive "unknown error" messages, and then, the images turn into white boxes.  I searched the link, and none of these details pertain to me. I'm using an M1 Mac with 16 gigs of ram, preformance should not be an issue with me.  I even reinstalled Illustrator, and I'm still having this problem.

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Adobe Employee ,
May 03, 2022 May 03, 2022

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Hi @default8386o1z6r0d6,

 

We are sorry to hear about the trouble you are facing. Would it be possible for you to share a few more details like:

  • The exact version of macOS & Illustrator
  • Screenshot of the unknown error and image after & before for comparison
  • Are you getting this error in a specific file? If yes, please share the download link to the file here or via DM. I will take a look at it.
  • Do you recall the version of Illustrator in which the file was created?

 

We are here to help. We just need more info.

 

Thanks & Regards,

Anshul Saini

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