I am unable to retrieve my ai file saved on the cloud, please help in this regard in terms of getting the files back. Currently its not showing any file on my cloud account.
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.
<moved from using the community>
Do you have more than one Adobe CC account (work and home, or a student account for instance)?
I just have one account that one is from company.
Did you try going to assets.adobe.com? Log in using your Adobe ID.
Thanks for reaching out. I hope the suggestions shared by Doug and Kevin helped resolve the problem.
Feel free to reach out if you have more questions or need assistance. We'd be happy to help.