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Unable to trace cloud files of ai

New Here ,
Jan 13, 2023 Jan 13, 2023

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I am unable to retrieve my ai file saved on the cloud, please help in this regard in terms of getting the files back. Currently its not showing any file on my cloud account.

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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Do you have more than one Adobe CC account (work and home, or a student account for instance)?

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New Here ,
Jan 13, 2023 Jan 13, 2023

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I just have one account that one is from company.

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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Did you try going to assets.adobe.com? Log in using your Adobe ID.

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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Hello @vineetas82655655,

 

Thanks for reaching out. I hope the suggestions shared by Doug and Kevin helped resolve the problem.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav

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