unexpected error and not responding illustrator

New Here ,
Nov 05, 2021 Nov 05, 2021

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hi there,

i have some issues that once i use the illustrator, unoftunatly i am fatching problem is that illustrator is not responding and unexpected error. please help me to advice that and resolve my issues.

 

thanks and regards 

 

mazibur

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Hi there,

 

Sorry to hear about your experience. I would request you to share a few more details like:

  • OS and version of Illustrator
  • Does Illustrator starts not responding, or unexpected error occurs while working on a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?

    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

     

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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