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Unexpected internal error=53214664, df!S when starting Illustrator with a plugin

Explorer ,
Mar 03, 2024 Mar 03, 2024

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When starting Illustrator with a plugin, one one specific Mac, I get the error

 

Unexpected internal error=53214664, df!S

 

After this, Illustrator crashes.

This behaviour is not reproducible on other machines, also reinstalling of Illustrator could not fix it.
Does anybody has information what this error-message means?

Illustrator Version: 27.0.0

macOS 12.6

e60a3bfc-0de1-44ff-a7ea-438796e4380c.png

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Bug , SDK

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Adobe
Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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Hello @Thorsten_dev,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3wDRAHH) to check if it helps? 


Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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I think, I missed the information: This Plugin was developed by me and therefore I want to know the root-cause, especially: "What does this error meassage means?"

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Adobe Employee ,
Mar 05, 2024 Mar 05, 2024

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Hello @Thorsten_dev,

Thanks for sharing the details. Kindly allow me some time while I check this with the team.


Thanks,
Anubhav

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Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hi @Thorsten_dev, This is great news that it was developed by you. You can try to rebuild it with the latest Illustrator SDK. If you still get this error, you can try to put a breakpoint in the Startup Message and see which suite it is not able to acquire. 

 

Thanks,

Sanjay.

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Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hi @Thorsten_dev , Do you know how old is the plugin? Normally we require developers to keep updating the plugins with the latest Illustrator SDK.

 

Thanks,

Sanjay.

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