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Unknow error detected while exporting AI to PDF

Contributor ,
May 08, 2024 May 08, 2024

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Hi,

 

I have a book cover file done by my peer and am trying to save as pdf, its not working. Its throwing an error. My peer claims to have save it without any error. I tried multiple ways to save the pdf in its dimenstions. Not working. 

Can someone help with this?

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Bug , Import and export

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Adobe
Community Expert ,
May 08, 2024 May 08, 2024

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What's in the file and where are you trying to save it?

 

Can you try and turn off "Save in background" in the preferences and then try again?

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Community Expert ,
May 08, 2024 May 08, 2024

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Could you describe the specific steps you took to save the file as a PDF? Also you never said exactly what format your peer's file was originally. You ahould be able to simply save a file as a PDf from Illustrator by doing a "Save-As" (File>Save As) and choosing "Adobe PDF (pdf)" as the format.

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Contributor ,
May 09, 2024 May 09, 2024

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My colleague created the book cover. and I have received the .ai file with the complete package with fonts and links. The same file has been updated for slight modifications and I tried to save it.

Steps:

1. Extracted the package.

2. Opened the .ai file.

3. Updated the file.

4. Now, receiving the attached error for saving, save as PDF or any actions further.

 

Please let me know if you need any more details to understand this issue.

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Community Expert ,
May 09, 2024 May 09, 2024

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You mentioned that there are links in this file. Try embedding the links and see if that fixes the problem of making a pdf. Also, have you tried making a pdf of any other .ai files to see if this is a program-wide issue or just limited to the one file? If you do find that the problem is limited to the one file you might try the suggestion in the error message and forward the file to Adobe for analysis.

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Contributor ,
May 09, 2024 May 09, 2024

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I have already tried to create other files and they don't seem to have any issues with export or save.

 

I will try what you suggested and update here.

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Contributor ,
May 15, 2024 May 15, 2024

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all the elements in the cover not giving error. I have eliminated one by one and finally attached elements alone giving the error. removing the attached, file exports without the erro. Any help would be appreciated.

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