• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
0

unknown dfx problem. 2067

New Here ,
Jul 22, 2022 Jul 22, 2022

Copy link to clipboard

Copied

I know that this issue has already been posted but i've opened a fresh one because i think no one is taking care of this actually. there is a date when the fix is coming out?

TOPICS
Bug , Import and export

Views

92

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 22, 2022 Jul 22, 2022

Copy link to clipboard

Copied

Hi @Dani Olmos,

 

We are sorry for the trouble. Would you mind sharing a few details like:

  • The exact version of OS & Illustrator
  • Screenshot of the error
  • From which version of AutoCAD this DXF file was exported? If not, AutoCad, which other app did you use to export the DXF file, and the exact version of that app?
  • Would it be possible for you to share the DXF with us?

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 01, 2022 Aug 01, 2022

Copy link to clipboard

Copied

Hi, thanks for answering,

Sure, here the info:

version of Illustrator is 26.3.1 (64-bit) windows 10

the software wich the dxf file comes from is Shoemaster. Dxf file is R14 type wich worked just fine untill the update.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 19, 2022 Aug 19, 2022

Copy link to clipboard

Copied

LATEST

#Sorry for the delayed response.
Thanks for sharing the details, @Dani Olmos. It seems that this third-party application is using an old AutoCad library. Do you get an option to save the DXF file in any of the following types:

  1. 2000/ LT2000
  2.  2004/ 2005/ 2006
  3.  2007/2008/ 2009
  4. 2010/ 2011/ 2012
  5.  2013/ LT2013
  6.  2018 or newer.

 

If yes, please try exporting the DXF in it and see if the file opens up in Illustrator or not.

 

Thanks & Regards,

Anshul Saini

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines