Unknown error opening file, unable to embed links

[Ellie2226]

Hi, I've got a Macbook pro m2 max running illustrator 2025.

When i open a file it comes up with an unknown error, then I try to embed the links and they remain non embedded.

Rebuilt the mac, new profile, tested also on 2024.

Any help would be great, thankyou.

[Anubhav M]

Hello @Ellie2226,

I'm sorry to hear about the trouble you're having with Illustrator. Would you mind checking if Illustrator behaves this way with all files? If not, kindly share a sample file along with screenshots or a screen recording of your workflow and the problem so I can better assist you.

Looking forward to hearing from you.

Anubhav