Unknown error when saving a file on 26.0.1

New Here ,
Dec 08, 2021 Dec 08, 2021

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Hi, I am having some issues saving my files on Illustrator. 

When i try to save a file, the file does not save and comes up with unknown error. I have looked to see if the file is corrupt, but even if I open a blank page and draw a simple box I am still having these issues saving.  

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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Do you have a second monitor attached?

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New Here ,
Dec 08, 2021 Dec 08, 2021

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No I do not unfortunately

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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OK.

 

Did it work previously?

Where are you trying to save? Which file format?

 

When did you last reboot the computer?

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Adobe Employee ,
Dec 30, 2021 Dec 30, 2021

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Hi @Jemma22149628rl5d,

 

Sorry to hear about the trouble. I would request you to share a few more details along with the ones asked by @Monika Gause:

  • Operating System
  • Is this happening while saving a new or old file?

 

Also, please try the following steps and let us know how it goes:

  1.  Select an individual element or group of elements from the Layer Panel
  2.  Go to Object Menu > Expand or Expand Appearance
  3.  Ctrl+s/ Cmd+s

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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