Unknown format and cannot be opened

New Here ,
Nov 30, 2021 Nov 30, 2021

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Dear all,

Lately, I'm having experience file errors "Unknown format and cannot be opened", and the AI file become 0kb. Can somebody help me, it make me frustrated!

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Draw and design

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Adobe Community Professional ,
Dec 01, 2021 Dec 01, 2021

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There's nothing that can be done on a 0 KB file.

 

Do you have a backup?

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Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

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Hi there,

 

Sorry about the trouble. I agree with @Monika Gause. However, I would request you to please share a few more details like:

  • Is this happening with a specific file?
  • Could you please share the document with us? You can upload it to the Creative Cloud/Dropbox/ Google Drive and share the download link here or via DM.
  • Where is this file saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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